Hi, So I have deleted records in sys_audit_table so my question is can we restored record which was deleted before last 7 days because I have find one blog where it is mentioned that we can only restored records which was deleted within 7 days and we...
Hi, I'm sending an email when ever request item is submitted using flow designer. How to add the default From address here such that when ever the email is triggered it will show @Helpdesk@xx.com.In notification we have this option in advanced settin...
Hello, can someone help me with the following?I have a problem with some slas that ran on holiday days, unfortunately I saw that the holidays schedule had a day error, I already made the correction but still the slas could not be repaired even choosi...
If users cannot create a private tasks nor be able to view a report containing them, is their a particular role we need to add them to? They currently just have the ITIL role. We tested by moving a user into the ServiceNow Admin group and they can ...
Hi All,Much appreciated if anyone help me with below requirement. We already known the set password(Generate and save password) functionality from sys_user record. My Requirement:i have created custom UI page( copied the code from OOTB glidemodel:gen...
Currently we send out Mass Communications via a customized tool within ServiceNow but would like to change that behavior. Curious how others communicate outages and changes to the masses. Do you just use the Outage model on your self service portal? ...
Hi all. Could someone please let me know if adding the Approval Widget on the Portal requires an ITIL licence to be given to specific users to be able to approve items from the portal. I am looking to provide this functionality to all end users (or m...
Like the title says. I'm a Problem Manager with access to the Problem table and the Problem Tasks table and such, and want to create a report Problem records without any problem Tasks attached.Is this possible within reporting? I can't seem to find a...
Hi, I am new to ATF testing.Please help me on the steps for creating test scripts in ServiceNow. Thank you.
I created an online questionnaire that uses Angular.js and Bootstrap to show the questions and responses. Every response is allocated a numerical value which is added up at the conclusion to give a final score. When viewing the application on an actu...
I had one variable "Asset", the variable type is list collector. It is gliding the table service asset. In catalog item form, the values are displayed with Display Name+ model. In item level, we can select 3 or 4 or many assets. For Example, GROUP/3...
I have the CSA certification and this is associated with one email. But , now I want to change it to different email. Is it possible?
Hi All,By mistake I press " Enable Edit " UI action on List Control on Catalog Tasks tab on Requested Item and it got disappeared and I need help to bring it back and what it does!Here is the screen shot : Thanks in advance. @Ankur Bawiskar @SatyakiB...
Hello , Does anyone tried making 'Additional Comments' Rich text Editor. From Journal I want to make to HTML field for Additional Comments field. Suggest me the solution for this if anyone has tried or any idea? Thanks,Santhoshi
Hello, I have a catalog item 'Smartcard' with a list collector that has four choices on it. It was originally set up as a multiple choice, and then changed to a list collector and the sys_ID references the multiple choice. This is working fine. The p...
