Ive set up a basic topic which captures some information from the user and then creates an incident record. The created incident is then shown to the user via the card node However the link in the card does not take the user to the service portal bu...
We've started using standard change templates and a point was raised to see if we can set up a workflow to include approvals for say 2 standard change templates but the rest will use the default standard change workflow. What's the best way to achiev...
Hello ,I Have a requirement to save the record as DRAFT before submit in change as show below we have only "Submit" Button . How is the best way to do this ?And where can we see those records?
Hello, We are using Agent Chat and we want it to appear maximised when loading in the portal. Is there a way to do this without cloning the widget? I appreciate your help. Best regards.
Hi, here is my issue: I am using the ServiceNow for Microsoft Teams plugin and I would like to make use of the auto-import feature but the OOTB configuration just doesn't do what I want. In fact, with manual import, the chat history shows up in the a...
Since moving to Tokyo (Next Experience) I have noticed a slight change in info messages (gs.addInfoMessage()). I now see two styles:Pop-up messages (appear at the top of the screen on a layer in front of the form)Regular messages (appear at the top o...
Hi, Does anyone have an example RACI Matrix listing the activities that are undertaken during BAU support for a CMDB once Discovery is implemented? I am looking to get owners for all of the management activities such as resolution of conflicts betwee...
Hi,Where do I find a diagram of a swim lane or flow chart of SN best practice for Incident, Problem, Change, Service req. ? Thanks in advance!
Hi Everyone,I have created a Record Producer where one variable type created as Attachment. When we are trying to attach documents through this, same document are getting attached 2 times.On notes section on task record one document is showing blank ...
We are looking to use Order Guides or Record Producers in New Hire Order Forms and wanted to know which would be easier to maintain and which would be easier to view from by the employee.
We have a requirement that if once catalog item is submitted, approved, It will take the excel sheet from that request and auto run an existing transform map which will update multiple records in an OOB table . Please suggest on how to make this poss...
Hi All, Add agent assist in service operation workspace(SOW) sc task form contextual side bar. Regrads, MK
My objective:To identify tables and fields in Service Now for external reporting purposes, specifically around Incident, Change, Problem, etc. The reporting is to deliver metrics like a SLA's met, SLA's that have breached, how many incidents/change_r...
Hello Team, I'm trying to validate multiple conditions before automatically creating order records when the date field changes from empty or null to any date. But I'm not sure how to make the following points a reality. I've previously written about ...
Hi All,I have a scenario where I am setting catalog task to pending change in a workflow activity but during execution, activity state showing as finished and I am not able to change the state of the task back to work in progress. Even using BR and R...
