Hello, We have one global notification that will trigger to "requester" when any RITM is created on any catalog item. Here my requirment is, for one "XXX" catalog item if requester select one drop down variable as "ABC", we need to send out an email ...
I have 2 select box variables, for ex: First select box has values A,B,C and second select box has A1, A2 for A1 and B1, B2 for B. if I select first variable value is A, second variable should be visible and display with the A1, A2 values. If select ...
When request is created the Short description is not set to the short description on the catalog item on submit.How can this be achieved without using the Workflow.I want to set the Request short description to the short description user entered whil...
Hi experts, Whenever click an UI action button the INC number populate on catalog Item view The below code working but not set value on catalog form view UI Action var ritm = new GlideRecord("sc_cat_item");ritm.addEncodedQuery("name=Test item");ritm....
I have created a UI action to create another ticket. I need to make some fields mandatory to create that ticket. So if mandatory field is empty and when clicked on UI action that should not work. I need to make that in UI action script. Can anyone he...
1) I need to upload a record(xlsx) to a table via data source using flow designer. 2) The record should be ordered form service catalog item. 3) I have already created data source and transform maps. 4) I have partially done my requirement like i hav...
Does anybody know how or from where the event ci.change.unplanned is triggered in case any update is done on ci which is an application service without any change related to it ?
Hello, Any suggestions on how to incorporate a Post Implementation review into SN as part of the change mgmt template? Our thought is to make it a change task type and that way it can be launched from within the change that we maybe reviewing. We'r...
Hi all, one of our Users encountered a little problem that I can´t seem to fix. Since he logged in today his standard view for all Incident Modules is "Incident Manager". He cannot select "Default View". Where can I find the problem? Thanks in adva...
Hi All, I wrote a UI policy to make all fields read-only when the Catalog task state is completed. But while changing the state only all fields are getting read-only (refer attached print screens). As per the requirement after saving the form fields...
I am using switchtopic() to switch topics but When I use this function, Option to start a new conversation is not coming in virtual agent. See below image: Now, I want to use topicDiscovery() to switch the Topics but I do not know the exact syn...
Hi guysI have a question from one of our customers concerning the GUID value..The idea is that if the GUID that ServiceNow is using is based on the MicroSoft way, then its close to unique, but not quite.. (and UUID is better......)Is that correct?Som...
Hi all, I have the below requirement. In my catalog form, I have a variable called vendor(string). When the form is submitted, the information is saved in a custom table with the same column name (vendor). So, if I enter any text in the variable vend...
Hi, We have a variable on a form that asks for the relevant CI name. Whilst this variable shows in RITMs/ Tasks this doesn't automatically populate through to the existing inbuilt CI field which can be used in views / reporting. We use the script be...
HI All,,Appreciate your help..!My Requirement : i have the catalog item sysid, Requested for, and variable value. Here i have to Query sc_req_item with these details need to find the RITM number .Simple Query : var Item = new GlideRecord('sc_req_it...