Resolved! Autoclose problem ticket if its in resolved state for 14 days
Hi,I need to close the problem ticket if its in resolved state for last 14 days. Can someone please guide me to achieve this.Thanks,Priyanka
Forum Posts
Resolved! New button is missing on the UX Form Action Layout item table
Hi i am unable to create a new UX Form Action Layout Items because the New button is missing. https://instance.service-now.com/sys_ux_form_action_layout.do?sys_id=e28e161b534130108b91ddeeff7b1229&sysparm_record_target=sys_ux_form_action_layout&syspar...
Send Reminder email in every 6 months
Hi, I would like to know how I can send reminder emails to the the person in every 6 months if the status of the CI is not being changed. Let me explain it as below:There is a read-only field called 'Compliance Status' in a CI form and there are 2 ch...
Resolved! Show incidents created by caller on call record
Hi Experts,We have a field called "Caller" and "Incidents opened by Caller" fields on call record. Caller is referencig to user table and Incidents opened by Caller is referencing to Incident table. Requirement is to display all the incidents of th...
Resolved! Adding a Role to a user who is already an ITIL Licence holder
HiNot sure if this is the correct forum, but I trying (and failing) to get our managed service providers to add a Role to a user so that he has the request cat function. Our provider is stating that you cannot add a role only to a group and that if...
Resolved! Single Line Text type variable on Catalog is allowing more than 256 character to make request.
Hi All,Single Line Text type of variable on catalog is allowing to enter more than 256 Characters. User can submit request by entering more than 256 chars in a variable. Is it a normal behavior.As Single Line Text is having at most of 255 Char, more ...
Resolved! Report Migration Issue
Hi Expert, I have created one custom report which I have moved in different environment. Now, the problem is report is available on "sys_report" table but it is not visible under view run >> All report list. Even though I have tried publish tab off ...
Resolved! How to find record name and table name with sys_id of any instance table's record?
Hi SNC,Greetings. How to find record name and table name with sys_id of any instance table's record?(i.e.,)1. I have a sys_id of client script or b.rule or any system related = Yes i can find that in sys_metadata table. Let's take this scenario :2. I...
Resolved! Exporting from a list based on a date range
Hello, I am looking to extract cmdb data from another application using the REST api call. I want to export data based on a date range, but by not hard coding the dates. I tried by using the sysparm_query=sys_created_onONYESTERDAY+10, but it still ex...
How to test my SOAP outbound integration with 3rd party tool
Here I need to send request from SN to testing tool and get response back in SN Which tool can support this outbound integration from servicenow I am trying in SOAP UI but in that I am not able to find the Endpoint for adding in servicenow soap messa...
How to set variables in cart
Hi All, How can we set list collector with Cart API? can we use cart.setvariable, if yes what is the format for list collector Thanks,Pramod
"Create problem ticket when multiple incident created with same issue"
Dear all, i have a requirement "Create problem ticket (automation) when multiple incident created with same issue". i tried working with business rule, after 'Insert' or 'updated'with the following code but it is not working. (function executeRule(cu...
Resolved! create a custom widget to show the asset table data and computer table data in the servicenowportal
Hi All, Need to create a custom widget to show the asset table data and computer table data in the ServiceNow portal, kindly help
Resolved! What is difference between Timer and Wait-for-condition?
I am struggling in understanding concepts in of when to use wait-for-condition in workflow and when to use Timer.I want to know more about the difference.
Resource Configuration and Search Action Configuration Relationship in Contextual Search
After removing the Related Incident resource configuration in Contextual Search, several search action configurations are also removed. Can anyone explain the reason behind it? Thanks.