Resolved! Hide incident records for users except assignment group members
Hi I want to hide records where a checkbox is set to true for all users unless they are member of the assigned assignment group I want to do it with a business rule
Forum Posts
Would like to use a UI Action button to change a previously populated assignment group to a new one
Hello all,I am trying to figure HOW to make a populated Assignment Group name to change to a different one, when a UI Action button is clicked. Use case: (see attachment)I want to change/replace the AppDev (or any group name) in the Assignment Group ...
User not able to share reports with another user
Hello, User created reports and wanted to share those reports with other users and groups. But, he is not able to view share to users & groups options. Please suggest Thanks in Advance
Clone needs to skip LDAP and Mid server
Scheduled a clone from prod over dev and needs to exclude/skip the LDAP and mid server overwritten. how to acheive this ?and the user homepage preferences and themes as well
Resolved! Get the Approver of a RITM populated into a Catalog Item variable
Hi Community, I am trying to populate a variable on a Catalog Item with the Approver of a RITM that is being selected via another variable. When selecting the RITM via the 'Request Item' variable (variable name is 'request_item' and variable is a re...
Unable to add records to related lists via ATF
We are trying to implement an automated test that clicks the "Edit" button of a Related list, chooses a record from the slush-bucket and then saves it to the related list. We have been successful in clicking the "Edit" button and seeing the slush-buc...
How to use GlideAjax in Read ACL instead of GlideRecord
i All, I m having the below read ACL on RITM table Description field. As part of health scan, glide record should not be used, and need to replace with Glide Ajax. I am new to Glide Ajax, could anyone please guide me how to replace the below read ACL...
Resolved! Script does not return value
Hi, I think I need another eye to check my script. I've tried this in the background script, but it does not return a value.What could be the issue on the subjectRoom attribute that's failing the query condition? subj = "[Alert] London 101 is down";...
Cancel Change request
Hello Team, Need your support on the below - Cancel Change Request (State-New) as no implementation is required - Create New Change Task (State-New\Assess\Implement) Thanks
How to get the status from scripted rest api
third part tool is using Scripted rest api for creating the record in servicenow. Please let me know how to get the HTTP status
Resolved! Incident Excel report
Hi Everyone, Please help me that,when i export report of Excel on incidensts pending time should be reflect in the Excel sheet please help me on this high priority
Resolved! How to print value of a Duration type field. I am trying to print "Business time left" in the SLA
Hi. I need to print "Business time left" in SLA. It is a "Duration" type field. I have tried GlideDateTime API and all other general mediums, however, no luck. Can someone please advise. var task_sla_gr = new GlideRecord("task_sla");task_sla_gr.a...
Make text bold in email script
Hello community leaders, Mail Script:template.print('<a HREF="mailto:' + mail + '?subject=' + subject + '&body=To help us better understand your rating, please reply to this email but do not modify or delete the following items: satisfaction, survey,...
Resolved! Dot walking field
Guys , Dot walking field is not showing in list level ?I just dot walked one field from user table to scoped application ,however it showing on form but showing when i tried to see on table.list level what could be the issue ?need your suggestion ! T...
How to make fields mandatory in client script once the other field is filled?
Hi All,I had a requirement to make the fields on the incident form as mandatory based on other fields(multiple fields ) populated.I have written a onload client script function Onload { //Type appropriate comment here, and begin script below va...
