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Resolved! How Can i get Attachment Data in RITM Description

HI,I have a below requirement. In catalog form i attached excel file. Once RITM created i need to get attachment data in RITM description. Using below script i am able to get the information related to file name var recordId = '62826bf03710200044e0bf...

Emp 53 by Tera Contributor
  • 1361 Views
  • 8 replies
  • 2 helpfuls

Resolved! SSO Login Error

Hi All, I am doing azure AD Integration, after Implementing all the steps when I click on test connections, I am getting this error. however the below mentioned user is present in both azure and snow. can anyone please help me on this. SSO Login Test...

Santhosh23 by Tera Expert
  • 6844 Views
  • 7 replies
  • 4 helpfuls

Resolved! Requested Item - Requested for not being updated

Hi All,We have an other system for HR, that sends an e-mail when a hire/termination etc. is created/changed.I created the rule, so that a request item is created on this.But in some cases the user needs to be updated about the process, and therefore ...

Aparkoe by Tera Contributor
  • 1158 Views
  • 3 replies
  • 3 helpfuls

Report on users visiting Service Portal

Hi all, I have a requirement to produce a list report of all end users (those without any roles) who have visited our Service Portal during the last month (or if that's not possible, those who have ever visited the portal). I thought it would be stra...

Resolved! New group creation using Flow designer

How to set the condition in flow designer, if the user wants to create new group through service catalog and if the flow finds any existing group with the exact name match in sys_user_group table then the RITM state should changes to closed incomplet...

Resolved! display form variables in activity stream (task/ritm)

Hello, Colleagues.  I'm facing the following situation: I need to display Information that is updated from form variables automatically added as worknotes, both at RITM and Catalog Task level(to show up in Activity Stream!!)Any idea??? Thanks in Adva...

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Margarida by Tera Expert
  • 663 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to create multiple RITM's in single request

Hi All, We are working on creating a new server through a service catalog. So there is a variable called "No.of servers" with values till 5. If a requestor selects more than 1 need to create respective RITM's n same request. Ex: If a user selects 2 s...

Resolved! Adding Change Requests to the "My Requests" widget

I would like to combine Change Requests with Service Catalog Requests in the "My Requests" Service Portal widget. I have successfully added Change Requests into the navigation menu: And I successfully cloned the My Requests widget and altered the Se...

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Resolved! Submit Knowledge Article in Review state using UI Action

Hi,I have created a UI Action on Outage form which creates a KB Article using below script . The requirement is to Submit Knowledge Article in Review state , currently the KB Article is generating Draft state  . Could you please help me with the requ...

Uttam Sai by Tera Expert
  • 1180 Views
  • 9 replies
  • 3 helpfuls

GlideDialogWindow/GlideModal are not working on service portal

Hi All,I have written one Catalog client script and in that i have used GlideDialogWindow for pop up on SP and also i have used GlideModal still its not working.Please guide me here what i need to use to call the UI page from OnSubmit() catalog clien...

J P Rohini by Tera Contributor
  • 1385 Views
  • 3 replies
  • 0 helpfuls