Resolved! How can I fix the standard ticket configuration to resolve it?
I get an error like this when I click the Resolve button. How do I enter the Resolution Code and Close Notes from the ticket page of the Service Portal?
Forum Posts
Incident state keeps reverting to 'In Progress' despite the fact that I selected 'On Hold" state and 'Awaiting Caller' as my reason.
Hello all, Despite the fact that I selected 'On Hold" state and 'Awaiting Caller' as my reason. Incident state keeps reverting to 'In Progress' I just finished building a FLOW that is supposed to generate reminder emails to the CALLER, IF/WHEN the "...
Resolved! How does a custom request table create a task on a custom task table
First time creating a table where a request will come from and a subsequent task.Normally it is just the table for the application I am creating for, so please forgive me for my ignorance.Here is the scenario. I created two tables u_blaze_requestsu_b...
Resolved! How to validate Email field through Client script
I want to validate Emil id field on Costume form how we can achieve this through Client script?
Resolved! Creating Database View joining Requested Item and variable (asset)
I have a task to create a database view to report on variables on the requested items. I have created the Database View below but it's not working. To provide more detail:We would like to Report on the item called 'Advanced Replacement' and the poo...
Fully export ServiceNow data
Dear Team, Just to understand the possibility like how we can fully export ServiceNow data from ServiceNow to On-premises, including database dump file, attachments, a full extraction, etc. So that, I can restore the as is to On-premises. And Service...
How to fetch data from sc_request table using RITM number?
There is one scenario in my project where I am getting RITM number based on that I need to fetch Short description from Request table using script .
Resolved! How to call script include in ACL
Hi All,I need assistance in calling script include in the ACL.Script Include:var Test1 = Class.create();Test1.prototype = {initialize: function() {},TestFunction: function(gr) {var appgr;var grd = new GlideRecord('sysapproval_approver');grd.addQuery(...
How to calculate Incident state duration (from open to resolved) minus onhold state duration
hiHow to calculate incident state duration(from open to resolved) minus onhold state duration using metric table?
Resolved! CMDB, ITOM and Service Mapping admin role
Hi, I am new in CMDB. I would like to give a team full admin access to CMDB, ITOM and Service Mapping. I don't have cmcb_admin role in my instance. I search on Service Now and i can't find Admin role for CMDB. Thanks, James
Create M2M table between Reference field and DocumentsID field
Hi All, I want to create a m2m table. The first table is the incident table and the second table is oob table which contains a fields of type documentID and this field stores Incident number in it. The objective is to create a m2m table on the above ...
Resolved! Approval Remains cancelled in change and doesn't retrigger
Steps: User raised CR and sent it for approvalNow in assess state if he realize that he forgot to add location, he has option- to move CR to new state(‘Revert to New’). If user moving CR to new, Approval are cancelled.Now CR is in New state when user...
Create a Dashboard and mapped reports using script
Hello All, 1.Dashboard consists of 30+ reports.2.Every mapped reports conatains filter condition as " Assigne to = Group" Requirement : We need to Duplicate the dashboard and attached reports with the script, whenever a new group created in the group...
New button is not working in the Agent Workspace
Hi All, New button on the Agent workspace list is not working. The user has access to create an entry in the table and was able to do so via UI16 but was unable to do so from the Agent Workspace List. It's not logging any console errors to debug furt...
How to transfer approval request from one user to another using button.
How to transfer approval request from one user to another user using button.For eg:- I have a requirement were i need to transfer approval request from able tuter to alex.
