how to send feedback form for user when incident closed in servicenow

[Nisha_7869]

how to send feedback form for user when incident closed in servicenow

[Dan O Connor]

You can use surveys to configure what and when to send surveys. These are generally configured to send to the caller, and you can configure when surveys should trigger in relation to, send for every ticket closed, every second one etc. 

Here is some good information about surveys, which includes a quick overview video

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/survey-administration/concept/c_SurveyManagement.html

[Sarah F]

You can use the Survey module to view OOTB surveys which you can copy and adapt, or create a new Survey via Survey designer. Make sure that Send Notifications is True:

After setting up the survey, you can use the Trigger Conditions related list to set up a new condition e.g:

Table = Incident; User field (i.e. send to) = Caller; Condition = Incident changes to Closed. 

The reference fields stores the associated values with the survey record to help with reporting. More on that here

Hope this helps!