How to send kb article as hyper link in the notification sent from workflow...

[vahini]

Thanks in advance for taking time to read and respond to my question.

I created a workflow with 2 tasks, after 1^st task an email should go out to the user in the Requested for field on RITM with a link to a kb article , so I used a notification activity in the workflow

I am unable to send link to a kb article, How do I achive this requirement , could you please provide the code for the same ?see below the notification I created.

In the Message field below, how to include a kb article as hyper link so user can click on it and open the KB in the portal.

Message field in not an html field to insert a link to kb.

[Vamsi Sreenivas]

Hi Vahini, you can add this line in message field of notification. In href add your KB article url.

<a href="https:dev2343.service-now.com/ec?id=kb_article&sys_kb_id=-1" target="_blank">KB Article</a>

Mark my answer HELPFUL / CORRECT if this help resolve your issue.

Regards,

Vamsi S

[Musab Rasheed]

Hello,

Try what Vamsi has written but I would suggest simple approach would be following

1) Instead of notification, Use 'Create Event' activity in workflow

2) Refer same event in normal notification

3) In 'Message HTML' you can easily provide KB article link

Please hit like and mark my response as correct if that helps

Regards

[Musab Rasheed]

Hello,

If you are fine with my response, Please hit like and mark my response as correct if that helps.

Regards