How to send message to Microsoft Teams user (not to Team channel) from ServiceNow?

vimal11592
Tera Expert

‎03-04-2020 11:55 PM

Hi,

I want to send message to Microsoft Team's user from ServiceNow. I know there is a process available which allows us to send notification on Team's channel, but I am looking for a way which will allow me to send the notification to specific user on Teams.

Is there any way I can achieve this.

Thanks,

Vimal

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6 REPLIES 6

Swadesh Saraf2
Kilo Guru

‎03-05-2020 01:29 AM

You will need to get the API from the Microsoft teams API explorer for that. We are using WebEx teams and do send notifications to individual users via REST API. Generally for the channel, you pass the room ID, and for the user, you pass the email ID.

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gsabavat
Tera Contributor
In response to Swadesh Saraf2

‎04-04-2022 03:12 PM

Hello,

Can you give more information or screenshots would help understand. we got a similar requirement where we want to send a message card of password reset reminder to single user in micro soft teams but not to the channel. 

I have some experience implementing using MS teams spoke available but not sure whether that will fulfill this ask.

Help really appreciated.

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Evan Duran
Kilo Guru
In response to Swadesh Saraf2

‎11-22-2022 03:48 PM

Can you show some screenshots on how you did this?

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Sebastian R_
Kilo Sage

‎03-05-2020 01:30 AM

It is possible with the Virtual Agent and the Messaging App Integration. But you have to configure some things (also in Microsoft Teams).

You can follow the guide on the docs: https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/administer/virtu...

 

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