How to send notification out when a sys_user_group "ABC" gets a new member or when a member leaves

[Nathan Okh]

I have a requirement that I'd like to build out in Flow Designer or any way that makes sense (an event for example). When a new or existing user is added to group "ABC" it will send a notification out, and when an existing user is removed from group "ABC" it will send a different notification.

Can anyone help?

[Dr Atul G- LNG]

Hi @Nathan Okh 

I am not 100% sure

but for this, need to get the count of group member and then compare if current count less then previous ( leave) else some one join.

https://www.servicenow.com/community/developer-forum/how-to-count-number-of-group-members-in-the-gro...

https://developer.servicenow.com/blog.do?p=/post/training-glideagg/

[Nathan Okh]

Thank you for your quick reply! I have taken a look and this looks like possibly a way to go for every new update... but definitely not going to work when a member is removed from the group...

1. Create a business rule count

• similar to the one you sent, https://www.servicenow.com/community/developer-forum/i-want-to-send-notification-when-n-number-of-us... @piyushsain 

2. create a notification for that event etc. 

[Dr Atul G- LNG]

Correct @Nathan Okh 

Give a try and share the feedback.

[Nathan Okh]

Thanks. I found a simpler way to make the notification on the Addition of a user to Group "ABC". 

1. Create a notification on the sys_user_groupmember > Create a condition to look for that specific group, on Insert or Update and user is Active etc. > Send notification.

The issue I have now is how to create a notification when a user is removed from Group "ABC" and notify a specific group of that user's credentials etc.