How to send notification reminder for every 24hours up to 5days from the record created date.

Ajay37 · ‎05-10-2021

Hi All,

How to send email notification for every 24hrs, until 5days from the creation date.

The first notification should be fired, after 24hrs the record got created. From then, the email should be sent for every 24hrs up to 5days.

Thanks

Ankur Bawiskar · ‎05-11-2021

Hi,

gr.sys_created_by will give user name and not sys_id or email address

event parm1 requires either user sys_id or user email address

So I mentioned which field on termination task is referring to sys_user? use that field there

So that the event gets the user sys_id

OR if you are having any field on termination task which stores user email then use that there

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Community1 · ‎11-08-2023

Where do i need to write above script either in Business rule or in scheduled job ?

Appu · ‎09-09-2021

Hi Ankur,

I have a similar requirement but it should skip the weekends.
If the ticket is raised today (09-09-2021 21.20.35 "Thursday") after 24 hours means, it should trigger on "10-09-2021 21.20.35 Friday" 48hours from created means, it should trigger on "13-09-2021 21.20.35 Monday" It should skip Saturday and sunday

What changes should be done to the script

regards,

Appu

Community1 · ‎11-09-2023

@Ankur Bawiskar
Can i get sample flow designer to trigger approval email notification for every 24 hours until 5 days ?