How to send notification to requested for user when RITM requested is APPROVED or REJECT

[suresh40]

Hi All,

Send Notification to user when RITM request is APPROVED or REJECT with variables. Please help me on this . 

Thanks,

Suresh 

[Akki1]

Create a notification with condition as approved or rejected.

[Harish KM]

Hi write a Notification on RITM table

condition state is approved or rejected

to add variables follow this thread

https://community.servicenow.com/community?id=community_question&sys_id=2a250b6ddbd8dbc01dcaf3231f9619c4&view_source=searchResult

[Pullela Sony]

Hi Suresh,

Please create notification on RITM table.

1. In when to run tab, give condition as approval is Approved.

2. In Who will receive, you can mention the groups,users

3. In What it will contain, you can give what variables(refer attachment) you want in the message ex:${request.number}

4. If you want the current variables of that RITM use ${current.variables.variablebackendname}

ex:${current.variables.requester_for}

Thank you

Sony

[SumanthDosapati]

1. Open sysevent_email_action.LIST from left navigator
2. Click on New
3. Give a name
   >Table :  sysapproval_approver
   > Condition : Updated - True
   > Filter condition : 'Approval for' - 'starts with' - 'RITM'
                                  AND
                                  'State' - 'is one of' - 'Approved, Rejected'
4. In Who will recieve tab
   > users in groups/fields : Approval for.Opened by
5. In what it will contain tab you can write the email body as required.

Regards,

Sumanth