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Resolved! XML getNodeText not working

I am trying to get the value of a node from a XML response, but its giving me the value null instead.Here is the response:XMLDOC: <?xml version="1.0" encoding="UTF-8"?><Envelope xmlns="http://schemas.xmlsoap.org/soap/envelope/"><Body><ServiceIncident...

juliana3 by Tera Contributor
  • 2344 Views
  • 5 replies
  • 3 helpfuls

How can I change background color of a list or rows?

Hello,How can I change background color of a list or rows?It is possible to change the color of a field by right clicking the field and creating a new style. But it changes that particular fields style and it is not visible when I show the entire lis...

jamesgb by Kilo Explorer
  • 9344 Views
  • 3 replies
  • 1 helpfuls

How to pull Assign to and Work Notes in Incident Script?

I am trying to create a script for email notification but unable to get "assign to" and "work notes." Any help?var gr = new GlideRecord("incident");       gr.addEncodedQuery("priorityIN1,2^stateIN8,1,2^ORresolved_atRELATIVEGE@hour@ago@12");     gr....

Beto by Mega Guru
  • 3368 Views
  • 3 replies
  • 4 helpfuls

Resolved! Problem with UI Policy on List type field.

I thought this was going to be simple - I created a multi-select list field and configured a few choices to get started, including Other. I simply want a string field to appear (and be mandatory) if "Other" is among the choices selected in the list ...

UIPolicyConditionsError.png

Export a csv file as an attachment in email

Hi,The incidents from the list view is exported in the .csv format.Then its send as an email by clicking the button "Mail it".The email is triggered but the attachment is not getting triggered for this format.It works fine for xml.Kindly propose the ...

find_real_file.png find_real_file.png
shazia by Kilo Explorer
  • 3024 Views
  • 5 replies
  • 0 helpfuls

Resolved! Mapping Business Impact field to Incident table

Hello everyone,I am currently using a record producer in the service catalog for ESS users to create an incident.A new requirement popped up where we want to showcase 4 text options where each one would correspond with the correct impact value.For ex...

ryanduclos by Kilo Expert
  • 2078 Views
  • 5 replies
  • 0 helpfuls

Obtaining datetime values based on a specific timezone

I am having datetime calculation issues with the following requirement and cannot seem to find the appropriate methods to make this determination, here is the use case:Use Case:   An incident is created @ 13:00 EST with a location reference set to "L...

Copy field from a change task into the change request

I know how to copy fields from the request over to the task but I have a requirement to copy a field we capture in an implement change task called 'Result' to a newly created field on our Change Request Form called "result' as well. But since our cha...

Problems with sending SOAP messages asynchronously

I've come across a problem with sending asynchronous SOAP messages.  I've noticed this because I closed a Catalog Task that would close a Requested Item and a Request, that I knew would send out a SOAP message to another system (a B2B link with anoth...

robbika by Giga Contributor
  • 5540 Views
  • 15 replies
  • 0 helpfuls

Export CSV file to FTP

Hi all,I have a requirement where i need to schedule an export of CSV to FTP. I read from communities and wiki that this can be done by Scheduled DataExtract. But i want the information of Asset table with particular Company to be exported. Can anyon...

neharao by Giga Contributor
  • 2210 Views
  • 4 replies
  • 1 helpfuls