How to send notification with Old value , new value of variable when we change variable value in RITM

Sironi
Kilo Sage

Hi,

some one suggest me about this use case how to solve

I created a notification, just update it a bit as below

 

but that notification has to carry only modified variables details only with Old value , new value of variable when we change variable value in RITM

 

 

1 ACCEPTED SOLUTION

@Sironi 

please update as below and try once

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    template.print("<b>Summary of  items:\n</b>");

    var notiBodyString = event.parm2;
    var parsedData = JSON.parse(notiBodyString);

    template.print('<br>');

    gs.info("parsedData" + parsedData);
    template.print('parsedData----------' + parsedData + '\n' + '\n');

    var notiLength = parsedData.length;
    template.print('<br>');
    gs.info('notiLength' + notiLength);
    template.print('notiLength----------' + notiLength);

    for(var i=0;i<parsedData.length;i++){
    template.print('Variable ' + parsedData[i].variableName + ' old value ' + parsedData[i].oldValue + ' new value ' + parsedData[i].currentValue);    
    }

})(current, template, email, email_action, event);

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

41 REPLIES 41

it is already unchecked . and tested multiple times.

still not working.!

Hi,

please share your instance details of PDI to ankurb.snow@gmail.com

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Sironi 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

thanks for reply, did you get chance to take look in my PDI .

@Sironi 

instance is hibernated

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader