How to send notification with Old value , new value of variable when we change variable value in RITM

[Sironi]

Hi,

some one suggest me about this use case how to solve

I created a notification, just update it a bit as below

but that notification has to carry only modified variables details only with Old value , new value of variable when we change variable value in RITM

[Ankur Bawiskar · Accepted solution]

@Sironi 

please update as below and try once

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    template.print("<b>Summary of  items:\n</b>");

    var notiBodyString = event.parm2;
    var parsedData = JSON.parse(notiBodyString);

    template.print('<br>');

    gs.info("parsedData" + parsedData);
    template.print('parsedData----------' + parsedData + '\n' + '\n');

    var notiLength = parsedData.length;
    template.print('<br>');
    gs.info('notiLength' + notiLength);
    template.print('notiLength----------' + notiLength);

    for(var i=0;i<parsedData.length;i++){
    template.print('Variable ' + parsedData[i].variableName + ' old value ' + parsedData[i].oldValue + ' new value ' + parsedData[i].currentValue);    
    }

})(current, template, email, email_action, event);

Regards
Ankur

[Ankur Bawiskar]

@Sironi 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

[Sironi]

Hi Ankur,

why we are not receiving any response into Email-Script from BR, i didn't understand 

kindly take a look below result one

BR script:

(function executeRule(current, previous /*null when async*/ ) {

    var question, i, prv1, cur1;

    //    var obj = {};
    var arr = [];
    if (current.variables.changes()) {
        var cur = current.variables.getElements();
        var pvr = previous.variables.getElements();
        gs.info('Current Value-' + current.variables.getElements());
        gs.info('Previous Value-' + previous.variables.getElements());
        for (i = 0; i < cur.length; i++) {
            if (cur[i] != pvr[i]) {
                var obj = {};
                question = cur[i].getQuestion().getLabel();
                gs.info('question' + question);

                cur1 = cur[i];
                gs.info('current value' + cur1);

                prv1 = pvr[i];
                gs.info('prvious value' + prv1);
                obj["variableName"] = cur[i].getQuestion().getLabel();
                obj["currentValue"] = cur[i].getQuestion().getDisplayValue();
                obj["oldValue"] = pvr[i].getQuestion().getDisplayValue();

                arr.push(obj);

            }

        }
        gs.info('Entered');
        gs.info("JSON:" + JSON.stringify(obj));
        gs.info("Array:" + JSON.stringify(arr));
		
        gs.eventQueue("updateventemail", current, gs.getUserID(),JSON.stringify(arr));
    }


})(current, previous);

Email Script:

template.print("<b>Summary of  items:\n</b>");

var notiBodyString = event.parm2;
var parsedData = JSON.parse(notiBodyString);

template.print('<br>');

gs.info("parsedData" + parsedData);
template.print('parsedData----------' + parsedData + '\n' + '\n');

var notiLength = parsedData.length;
template.print('<br>');
gs.info('notiLength' + notiLength);
template.print('notiLength----------' + notiLength);

for (var i = 0; i < parsedData.length; i++) {
    template.print('Variable ' + parsedData[i].variableName + ' old value ' + parsedData[i].oldValue + ' new value ' + parsedData[i].currentValue);
}

here is result:

org.mozilla.javascript.EcmaError: Empty JSON string
Caused by error in Email Script: 'sc_req_item_script_3' at line 4

1: template.print("<b>Summary of items:\n</b>");
2:
3: var notiBodyString = event.parm2;
==> 4: var parsedData = JSON.parse(notiBodyString);
5:
6: template.print('<br>');
7:

[Ankur Bawiskar]

@Sironi 

It seems the json string is empty hence the error

did you check what came for this in logs?

 gs.info("Array:" + JSON.stringify(arr));

if it came then it should come in email script as well

Also remove event parameter 2 contains recipient checkbox for your notification

Regards
Ankur

[Sironi]

yes Ankur,

i m getting JSON format value.