Hi all, I was trying to add 'Create Request' button on Incident form that should redirect to service catalog page, and after opening one of the request form from there it should have some fields like 'requested_for', 'short_description' auto-filled (...
Hello Team, we don't want users should submit the form if they havn't entered the assignment group i have wrote a on submit client script but its not working function onSubmit() { //Type appropriate comment here, and begin script below var assi...
I am trying to update the Requested For information on a variable set within Requester Details for a Request where the user that originally submitted the Request has either left the organization or had a name change that resulted in a new username.I...
I try to find out all the users who are using ITSM subscription via REST call. I try to find all the roles associated with the subscription, then find users assigned with each roles. However the number of roles I got from REST API call tolicense_role...
my client requested me to install 2 applications from servicenow store to one of our non prod instance. that 2 applications are 1. Install the Azure Pipelines application on ServiceNow instance. URL for the same is - https://store.servicenow.com/sn_a...
Hi Community, As per our client requirement, I am trying to assign dynamic data as key value pairs in response body through scripted REST API. But I am getting error in REST API Explorer. Please find below screenshots for reference. Any help would be...
I have to set sc task state to "Closed incomplete" when RITM state updated to closed through the workflow, if there is any sc tasks are still opened i need to set state to "Closed incomplete". can any one help me on this.
we have onchange client sctipt on priority field. when the priority changes to critical, then it has to check two fields, if those fields contains the values then it should not pop up, other wise show pop up. the fisrt field is reference field assign...
Hi, I am able to see the info region data in the portal but Granular delegate is unable to see those details And the standard Ticket Information is, Please help me in resolving this. Thanks in Advance. Thanks and Regards, Allu Gopal.
Hi Team, How to add/remove fields in 'show all ci' list in 'CMDB Groups'. Need to add few fields and remove in this list. Regards, Anto.
We've got a service that has a lot of variables and when trying to add them, we've noticed there is a point where variables can no longer be added. We're able to move the variables from the left hand side of the variables list to the right hand side ...
Hi AllI am a newbie to ServiceNow so please excuse me or asking lame questions. I am trying to move update sets from Dev > QA > PROD and I am exploring 2 options as of now: Export Update Set to XMLUpdate Sources Please guide me which should be better...
Hi Everyone, We have a requirement to implement the dynamic SLA, Depends on the number of service request SLA should be decided dynamically. For ex. If service count is <=5 then SLA duration will be 3 days, If service count >5 then duration shou...
Hi, I have a requirement when we attach any files in task after close completing the task the file should get deleted. If we use workflow the workflow contains so many items so the changes will be for all items but i need it particularly for 2 items ...
HI,I have written below onSubmit client script to trigger the alert message when the user clicks on SAVE Button(UI action), which is working fine, but the alert message is triggering even after saving the form.function onSubmit() {alert("Validation i...
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