The email activity log visible to external users on Portal for Case
Though the property "glide.ui.activity.email_roles" has only 3 roles but on portal, it is not working as expected, external users are able to see the emails log on the case.
Forum Posts
Email template get the URL field with link
Hi All, We have one field contain URL value in Incident communication task.Have to get that URL field in email template.Could you please suggest.
Resolved! Populate UI page with User name field value
Hi Community, I'm using a UI page on user record, the UI page has a field called user name, when the UI page is opened I want to populate the username with the current user record name. any help in script. Thanks in advance. Please find the attached ...
Resolved! How to Display add info message on catalog item.
Requirement is that on the based of category whenever the user selects A,B info message should display like this" Please click here to review a Knowledge article that may assist resolving your issue. (K1)". and also user must be able to access hyper...
How to make closed notes mandatory before closing task
When I click on close task it suddenly makes close notes mandatory how can I achieve that.
Assigning values to multi-row variable set via transform script
I'm writing this transform script to take a .csv data source which includes data in from 1 to 12 pairs of columns, and map to a multi-row variable set on a catalog item using the Cart API. The data's general format is ... ColA, ColB, ColC, ColD1, Co...
Virtual Agent - evolution, analytics and reporting
Good evening dear Community, I need help and advice regarding Virtual Agent. On the account I work, we implemented VA on Rome instance, and we have the Virtual Analytics dashboard (the out-of-the-box) but I need more insight. I would like to know ho...
Resolved! I want to provide additional comments as bold text to the end user/caller
How to display Bold style comments to caller.
What is Global in client script ?
What is Global in client script ?
Resolved! Stop execution of another business rules
Is there is anyways to stop execution of businesses rules if the update Is happen from another business rules. Tried setworkflow(false) in before business rules. But it's triggering after update business rules matching the update conditions.
Incident Survey should get triggered when incident is resolved
Hello All, Incident Survey should get triggered when incident is resolved Please let me know how to do it Regards Keval
How to find the root cause for form which is broken in prod after making changes?
Incident is assigned to me with high priority so that form is broken in prod after making changes. Incident is creating to find the root cause.
Resolved! What role(s) should be given to agents to work on Incidents, Requests in ITSM?
I want to know what role should be assigned to the agent in order to work and close the incidents, requests, requested items, catalog tasks etc
Resolved! How to add a new state in Flow formatter
We have a created a new state in problem table and that state is not showing in the flow formatter. How a newly created state will appear in the formatter Wanted to add a new state between Root Cause Analysis and Fix in Progress
Content Item dynamic URL
Is there a way to make the url of a content item dynamic so that when it is pushed to higher environments, the url stays in the correct instance. I have added a url to a content item in the portal in the dev environment but when I push this to a high...
