Hello, I have custom standard template which we use and whenever we apply this template some of the fields are getting read only, this is not the case with Normal and Emergency. Also, It wasn't like that earlier, it used to work fine but from past fe...
where does Discovery pickup the description field. We setup discovery and are seeing descriptions on some servers and can't figure out where they come from. I would have assumed they came from AD but there is nothing in AD matching what SN is showi...
Hi Team, Can someone please help me. I am using Scripted REST API, GET method. Requirement: On the catalog task table(sc_task), passing the Catalog sys_id, Assignment group, if it matches from sc_task table. I need to get All the tasks information 1....
Hello Team, We have configured the SLA Definition,Service Commitment and Service offering.But Task SLA not getting attached. We already gone the below KB article. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0851951. I hav...
Hello Experts, I have created a subflow ,that i am calling in Script include through the below script.Please help me how to use(call) in the business Rule to fetch the output. Sample Script Include dl :function(inputs){ try{ var result=sn...
In one of the catalog items, I am displaying KB articles using contextual search based on the questions selected in a variable. I want the contextual search to run on HR Knowledge Base instead of all knowledge bases. How to achieve this?
Hi All,I can see the ADD button under Impacted services/CI related list . I opened the UI Action and checked for the condition . The condition is "RP.isRelatedList() && (new IncidentUtils().canShowRelatedListUIAction(current, parent, 'add'))" I am no...
I have a requirement to populate the name of the record producer in the Incident's short description when the incident got created from that record producer.
Hi, I have two catalog items, New Hire - with two variables (requested for (reference) , Model (reference) Another catalog item, Leaver - with variables(requested for, Request's related to user) when requested for is selected, all RITM's of the requ...
Time zones in location table are OOB come from User table. IN configure choices in Location table the slush bucket is empty. Is it possible to use already existing time zones that are not selected in USer table to be used in Location table. I am awa...
Hi, i would like to change the color off this text in the "typeahead search" widget i try to put an additional css code in the widget instance like that: .input-typeahead{ color: red;} but it dosent work. any idea to achieve this ? thank you
Create On call schedule for 2 Groups , in this case two shifts are there Group-A is from 6am to 6pm in Eastern hrs and also for Group-B is from 6pm to 6 am in estern hrs how can you create?
Hi All, We are using Queued State (which is Custom Field) and we are not using New State( Which is Out of the Box). Can any one help for the below questions : 1. Is there impact for not using OOTB 'New' State? 2. Stay using custom 'Queued' state - w...
my configuration for oauth profile: clien id: xxx client secret:xxx token url: http://domain/version/token grant_type: client_credentials ============================================================ the third party uses oauth2.0 with grant_type use...
I have a workflow event triggering a notification in which I'm trying to attach some files to. Can anyone help with either a workflow script or business rule to copy attachments from the catalog item to the RITM so that they can be included in the no...
