Problem Task Analysts should not have an ability to modify or resolve a problem record ? with out using ACL Any steps or script with UI action
Problem Task Analysts should have an ability to create only new Problem tasks.
Forum Posts
How to add value to List Collector field in Flow designer without replacing the old entry
I have created custom field in Business Service table as List data type. When a form gets submitted , I want to push the value selected in Reference data type(referred to CMDB Software Model) to the List field in Business Service table(Referred to CM...
Is it possible to update the fields value based on other fields value change in list view?
Hi, I have i doubt, can we change the value of some field based on other field value change using oncellEdit() client script? For example, if i change the value of field Project Name then the field Project code get automatically updated according to ...
Flow Designer -- Make a Decision.
Hi All,, I have a requirement related to Flow Designer - Make a Decision .i have gone through the documentation but no use,My Requirement : The Flow designer written for the catalog item. We have one variable in the catalog item having 3 options. In...
Resolved! how to uncheck 'create access controls' option from a custom table?
How to uncheck 'create access controls' option from a custom table?
User not able to see the knowledge base
Hi Team, I have faced a weird incident where the user is not able to view the particular knowledge base suddenly (like past 1 week) before that he can able to. when i checked the can read and can contribute of the knowledge base the user is part of...
Resolved! Make field mandatory on problem form when moving from New to Assess
Hi, how would I go about making a field on the problem form mandatory when a user changes the state from New to Assess? We dont want the field to mandatory when the state is New, only when the state changes. Thanks in advance for any suggestions Rich...
How to add attachment with dynamic values to the notification using email script?
Hi, I have created a scheduled Job, that triggers an event and notification will be sent then. In email script I have created a table with fixed columns and pushing the dynamic values into that columns. But, I want to create an attachment instead of ...
Is it possible to install the "Document Templates" plugin in a personal development environment?
Is it possible to install the "Document Templates" plugin in a personal development environment? If yes, how can I install it? I can't see it in the store, nor can I see it in the plugin list.
Resolved! How to stop triggering same notification multiple times from scheduled script ?
Hi Everyone,I need to stop triggering notification multiple time from scheduled job.script: var gr = new GlideRecord("cmdb_ci_business_app");gr.addEncodedQuery('assigned_to.active=false^assigned_to.sys_updated_onONLast 7 days@javascript:gs.beginningO...
Reassignment Count Field
Hello Now Community I have a situation where by several tickets showing reassignment count of 1 even if they were not re-assigned. Looking at the business rule it is set up correctly I believe. Situation: Received an email from a external vendor send...
Resolved! How can we hit a third party API from servicenow? Is there a way to do call Outbound API pls?
We have just been provided an API of a Vendor and I want to hit it from ServiceNow instance? How can we do that?
Cannot add new Topic to Setup Topics
I am created a new Topic under Conversational Interfaces > Virtual agent > Designer I tried using a Duplicate from an existing model and I also created a new one from scratch, but I have the same issue for both. After I created the Topic and publishe...
Resolved! Change avatar in the agent workspace activity stream
Hi, I cannot find any resources that pertains to the management of the avatar on workspace. I've followed the instructions about enabling the icons from the properties but still it is not working. How can I change this to use the profile image I have...
Resolved! How to find a schedule job/script name which is updating a record?
Hi, I made the user active yesterday. But today the same user changed to inactive because of Systemscheduler In sys_user table, some scheduled job/script is automatically updating the active value as false based on some flag value. I want to find out...
