Hi @shloke04 , I am creating a test case for incident end to end process. I have used record producer to enter the end user information and created an incident. Then logged in as ITIL user and added more mandatory field information, It is failing at ...
After submitting the change request, reference field value gets disappeared or getting cleared. Before submitting CR, selecting a value. After saving / submitting the form, value gets cleared. I have checked the XML. there is nothing for this fie...
Hi, I am using getReference method to check value set in a variable but getting undefined in alert: Please let me know if I am missing anything, result in variable 'gr' should be test but I am getting undefined. It's giving 'test' when I am trying to...
Hello, I'm looking far a solution to a request that came up. I'm looking to create some type of "Business hour" greeting for VA. Something where if the current time is outside of 7am-5pm a greeting would let the users know that no IT is staffed and t...
Hello Experts, I'm trying to compare two integer values in a workflow if condition, however it's not working. The booking value I'm using is 10,000.00, but my script returns "no." I tried to add the two values, and it returns 10,010. I get the corr...
Hi, In Servicenow a call with priority High is breaching in 4 hours during Business hours (this threshold is set by the administrator). I am trying to make a report that shows all the tickets that are about to breached within 30 minutes. How can i do...
Hi SNow community,i have a scenario that if the condition of the if statement is false it should return to a previous action/step, this in Flow Designer. Have searched for an action but didnt find anything.... is there someway to accomplish this?Than...
Hello i am creating a business rule that when triggered it stops the current workflow and will start a different workflow. Any ideas on how to achieve this? Thanks.
We are not using Performance analytics and I was wondering if there is a way to report on resolution times, response times and other metrics that would be good to report on but do not appear to be a part of the canned reports in the standard version ...
HI Team, I have a record producer. Inside record producer i have created a multi row variable set name calle d as "item_list". Inside multi row variable set i had 6 variables. As soon as i submit the record producer from portal, A record is creat...
Hi All, we want to capture time worked on an incident, for this I placed OOB Time worked field on the incident. now how can I make it works effectively like for this I made UI policy to mandate the time worked when state changes to resolved or Compl...
Hi all, I have felid(u_group_schedule).I need default value(24*5).This filed reference from cmn_schedule table. Can u help me on that Thank you
How to convert Reference field to Single Line text field ? Please provide any examples.. Thanks Ram
Hi, For suppose if I have a table A extended from base table cmdb_ci which can be further extensible. Now I extended table B from table A and in the same way table C from table B. Table C is someway related to base table cmdb_ci and it has all the co...
Hi, I am in the process of attempting to either add color coding or some verbiage/text that says "Parent Ticket", in the'Parent Incident' fields, within the incident list view...if the ticket is a Parent. I've tried going to Field Styles and have tri...
