Hi All, I have a requirement like users can able to see only their company knowledge articles, It requires a new field 'opco' in knowledge article and matching this with logged in user's company. I have tried user criteria and added to 'Can Read' Tab...
Hi, Is anyone able to give me information about the Incident on hold reasons? I was talking to a customer and mentioned about 'Awaiting info' and then realised it was no longer there. In my San Diego instance I have 'Awaiting Evidence' but my colleag...
Hi, I have a query regarding attachments its always having a confusion with attachments. While submitting form we need to check if user has attached 2 attachments we should allow to submit else abort the action. How can we achieve this requirement an...
IIf some options from ( very dissatisfied, neutral, satisfied etc ) are selected from a survey, I want other field to be mandatory. Can we do that?
Hi Team, Using inbound action, incidents are being created in to snow via email. Upon incident creation, we are triggering email notifications at several stages of the life cycle of the incident. As an example, a user created an incident via email ...
Hi, We had to make changes to a flow as it had a bug. Now when I moved the corrected to flow to Production, want to cancel the existing flows which are attached to the RITMs. So to attach the new flow to the existing RITMs, I tried TEST, but I keep ...
Hi I am new to ServiceNow. I want to set logged in user group automatically when form load. Tried with below but Not working : Script Include: checkGroup: function() { var currentUser = gs.getUser(); if (currentUser.isMemberOf("Group ...
Hi all, I want to copy Request Item(sc_req_item) like incident and Change Request(change_request). For exmaple, when I open the incident record and right click on the header I can copy the incident. I want to do the same thing at Request Item. Are th...
Hi, I would like to filter out all change request planned start date or end date which fall into a specific date range and display in list view, any idea on the report filtering? e.g. expect below 4 change requests are show in the report, given those...
Hi Experts, Can someone please help me? I have a notification email script that queries and prints variables from RITM and field from REQEST table. Since there are lots of RITMS, the client wants to have the stamp bullet and list item, what I have s...
Hello All, I am having issues with "Additional Comments" not being emailed to the Requestor of the task from SC_task I am new to ServiceNow so not sure as to where to begin looking. Any help would be highly appreciated. Best,
Hi, How can we set incident tickets that have already been created and saved, as child tickets for a parent ticket? I know how to create new child tickets but don't know how to associate tickets that have already been created as child tickets. Also,...
Hello, 1)I am trying to invoke out of the box Risk Assessment calculations using Catalog client scripts and script include. Our requirement is that the Users will answer 6 Risk Questions through a catalog item along with the Change request fields. ...
var url = document.URL.parseQuery() is not working in Catalog Client Script. I used the above line to set the value of the Services which is required to modified using a catalog item. Thanks for the help in advance.
We currently own ITSM Pro and are on Quebec (will be moving to San Diego soon). What methodology or process should be followed to replace a broken asset (ie. laptop) from an incident in the CMDB and asset directly from the incident without having to ...
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