How to send notification with Old value , new value of variable when we change variable value in RITM

Sironi · ‎10-09-2020

Hi,

some one suggest me about this use case how to solve

I created a notification, just update it a bit as below

but that notification has to carry only modified variables details only with Old value , new value of variable when we change variable value in RITM

Ankur Bawiskar · ‎10-15-2020

@Sironi

please update as below and try once

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    template.print("<b>Summary of  items:\n</b>");

    var notiBodyString = event.parm2;
    var parsedData = JSON.parse(notiBodyString);

    template.print('<br>');

    gs.info("parsedData" + parsedData);
    template.print('parsedData----------' + parsedData + '\n' + '\n');

    var notiLength = parsedData.length;
    template.print('<br>');
    gs.info('notiLength' + notiLength);
    template.print('notiLength----------' + notiLength);

    for(var i=0;i<parsedData.length;i++){
    template.print('Variable ' + parsedData[i].variableName + ' old value ' + parsedData[i].oldValue + ' new value ' + parsedData[i].currentValue);    
    }

})(current, template, email, email_action, event);

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Sironi · ‎11-09-2020

is it running now, kindly take a look , in case if you have time please.

Ankur Bawiskar · ‎11-09-2020

please be on standby

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎11-09-2020

@Sironi

code seems fine.

It worked well -> RITM0010191

I changed the values as per below and it came proper

Output email: it shows the old value and current value

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎11-23-2020

@Sironi

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎11-09-2020

@Sironi

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader