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10-09-2020 01:46 PM
Hi,
some one suggest me about this use case how to solve
I created a notification, just update it a bit as below
but that notification has to carry only modified variables details only with Old value , new value of variable when we change variable value in RITM
Solved! Go to Solution.
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10-15-2020 01:08 AM
please update as below and try once
(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */
email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */
event) {
template.print("<b>Summary of items:\n</b>");
var notiBodyString = event.parm2;
var parsedData = JSON.parse(notiBodyString);
template.print('<br>');
gs.info("parsedData" + parsedData);
template.print('parsedData----------' + parsedData + '\n' + '\n');
var notiLength = parsedData.length;
template.print('<br>');
gs.info('notiLength' + notiLength);
template.print('notiLength----------' + notiLength);
for(var i=0;i<parsedData.length;i++){
template.print('Variable ' + parsedData[i].variableName + ' old value ' + parsedData[i].oldValue + ' new value ' + parsedData[i].currentValue);
}
})(current, template, email, email_action, event);
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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10-20-2020 11:21 PM
If the core issue here is trying to increase awareness of variable changes, rather than building a complex solution for this, may I suggest instead enabling Variable Auditing and check variable changes in the record history?
Audit service catalog variables
View catalog item audit history
ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

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11-11-2020 06:08 PM
ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022