Resolved! Filter navigator pannel is missing.
When I logged into ServiceNow San Diego PD instance, I don't see the filter navigation pannel. I can only see only below Earlier it was like below. How can I get the above frame in San Diego instance?
Forum Posts
Resolved! Guided questions for end-users to determine the priority of an incident/problem/change
Hi, Is there any way for end users to set priority of an incident/problem? Would there be any question/option that will allow end-users/requestor to respond to a set of questions/criteria that will determine priority similar to Risk Assessment in CM...
Resolved! Read only Protection Policy ACL
I have an ACL which protection Policy is "read only", so which role is required to edit/delete this ACL.
Maximum size limit for outbound REST Payload, also size limit for outbound Attachments using REST integration
Hi, please help me with the below queries 1. How can we check the maximum size limit we have for outbound REST Payload in our servicenow instance, is there any systme property with this value. 2. Is there any restriction at servicenow instance level ...
What is difference between Global Business Rule and Script include.
What is difference between Global Business Rule and Script include.
make URL hyperlink show INC number.
So, I've added a field to the incident table called URL, which is of the URL type. We would like this field to be a hyperlink to the incident itself when it is exported to an excel document. I have the hyperlink portion of this working fine, but it w...
Field validation: Regular Expressions : Stop Invalid Characters
Hello All, I have a requirement where I need to validate a field in service catalog. It shouldn't allow special characters as '`~!@#$%^&*()|+=?;:'",<>{} []\/ Also it shouldn't allow \W = Anything that isn't a word character (including punctuation etc...
SLA was not seen under Task SLA for particular user
I had some SLA's on HR task table.Where the user cannot be able to see them under Task SLA, Where as admin can see them,Please advice what can be the cause for this?
SLA Management Best Practices
I can't locate any videos, webinars or documentation outlining best practices for SLA Management. Does anyone have something that I'm missing?
Resolved! Flow Designer over Business rules
Hi Team, I have read ServiceNow really recommends everyone to use flows over Business rules whereever possible. Can someone explain what is the major advantage? Additionally is it okay to have multiple small flows running on a table just like we crea...
global variable and global function in script include.
Hi , All Can any one tell me how can i define global variable and global function in classless script include so that i can use that in another script include and scripts. Thanks
when the P1 Incident is raised Need to send Teams bridge URL and password details from the Major incident notification
HI All, I have a requirement like when the P1 Incident is raised i am sending one notification with all the information of that incident. My requirement is like, I need to send new Teams bridge URL and password details in the same notification. Can ...
Resolved! Incident Resolution Validation
We are a large company that is new to Service Now, and our implementation team is so busy they have a hard time responding in a timely fashion. so I thought I would ask this here. My team reviews data produced by other teams, and when we identify som...
Resolved! Scripting to find the hard coded sys_id
Hi Team, I wanted to find all the script and places where ever sys_id is hardcoded in script. Reason : After finding i wish to place it thorough the system properties. Please help through scripting how can i find where ever sys_id i hardcoded. Re...
Resolved! Is it possible to create multiple RITM from a list collector?
Hi All, 'Hope everyone is safe and healthy. Is it possible to create multiple requested items (sc_req_item) based on a list collector? For example, if I have 5 items listed from the list collector, it will also create 6 RITM. Like order guide but fro...