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Forum Posts

Send a Mention Email Notification for Incident Records

Hello, I want to create a email notification for when a user gets mentioned in a Incident form. I tried using the live_notification but it doesn't incident numbers and will show up as blank when previewing notifications. I've tried using the incident...

SParker12 by Tera Contributor
  • 2241 Views
  • 9 replies
  • 0 helpfuls

Add or remove member from the group

Hello All,I have an requirement to Automate request for Add or remove member to group Item ,  we have two list collector fields one is for Adding members and the other one for removing members , here my challenge is sometimes if user is already inclu...

Michael51 by Tera Guru
  • 2982 Views
  • 25 replies
  • 1 helpfuls

Rest json response find correlation id

Im creating incident to third party using POST REST. Then doing GET method to get number/sysid of that incident so I can set it as correlation id in my instance. Using GET I'm getting response -Transactions[...body{Incident 1 In encrypted base 64} bo...

Training by Tera Contributor
  • 2146 Views
  • 12 replies
  • 0 helpfuls

Resolved! Show VIP flag for Requested for on REQUEST, RITM and on task?

Hello Experts, I want to highlight requested for field on request table and Ritm table as well as on Catalog task table. I wrote the Client script but it was not working. Could you please help on this.function onLoad() { var callerLabel = $('label...

AK79 by Tera Contributor
  • 3446 Views
  • 11 replies
  • 1 helpfuls

On-Call Scheduling - In Escalation setup tab the default is based on the roasters but we need that functionality to be disabled and make default as "custom"

1) On-Call Scheduling - In Escalation setup tab the default escalation type is defined based on the roasters but we need that functionality to be disabled and make default as "custom".2) Once the Custom is made default then when we create a custom es...

Sarah69 by Tera Expert
  • 2484 Views
  • 4 replies
  • 0 helpfuls

Setting time to glidedatetime field type

Hi Community, May I ask how can I set a default value to glidedatetime field type? In CAB Meeting > Agenda Management tab, we have 2 fields called Change Requests starting after and Change Requests starting on or before, currently the value is set us...

Ramel by Mega Guru
  • 2453 Views
  • 4 replies
  • 1 helpfuls

page redirects to service-now.com/not_allowed.do

Hi Team, The page for login redirects to ''*.service-now.com/not_allowed.do''(Security Constraints prevent access to requested page) after certain interval of time. Even if the url is re modified to login page, the page redirects to above mentioned u...

Show Name ,User Name and Email in a reference field of catalog item

Hi, we have created a catalog variable reference to the user table. When the user searches for the name by default it is showing the Name of the user and the User's email in the list, but here I also want to add the user name to avoid confusion with ...

Deep_D_0-1687232715152.png
Deep_D by Tera Contributor
  • 3082 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to Calculate the lead time of change request?

Hi All,  Need help!!  I have a requirement to calculate the lead time for the change request, I have 3 levels of approvals(technical group, CAB and PCB approvals)  Lead time : The difference between 3rd level approval requested time and the planned s...

Khaja Shaik by Tera Contributor
  • 3854 Views
  • 3 replies
  • 0 helpfuls

Create catalog task based on List collector and set assignment group

Hi All,We have a requirement to create separate task for each option selected in the list collecter and also set assignment group. List collector is referencing to "u_list_collector_table" and we have a reference field(Assignment Group) in this table...

Community Alums by Community Alums  
  • 1292 Views
  • 7 replies
  • 0 helpfuls

Adding an existing dashboard to agent workspace

Hey guys   I have spend sometime looking into adding dashboards onto agent workspace and I seem to have found how to create a new one. Is there a way of taking an existing dashboard and adding it/converting it to a dashboard that show's on agent work...

Jack62 by Giga Guru
  • 2757 Views
  • 3 replies
  • 0 helpfuls