Hello, I want to create a email notification for when a user gets mentioned in a Incident form. I tried using the live_notification but it doesn't incident numbers and will show up as blank when previewing notifications. I've tried using the incident...
Hello All,I have an requirement to Automate request for Add or remove member to group Item , we have two list collector fields one is for Adding members and the other one for removing members , here my challenge is sometimes if user is already inclu...
Hello , I have a problem related the UI Action ( "Create Normal Change" & "Create Emergency Change").When I click on the UI Action . I want him to create a Change Request with some field that I want to map with it . Theses are the field that need to ...
Im creating incident to third party using POST REST. Then doing GET method to get number/sysid of that incident so I can set it as correlation id in my instance. Using GET I'm getting response -Transactions[...body{Incident 1 In encrypted base 64} bo...
Hello Experts, I want to highlight requested for field on request table and Ritm table as well as on Catalog task table. I wrote the Client script but it was not working. Could you please help on this.function onLoad() { var callerLabel = $('label...
1) On-Call Scheduling - In Escalation setup tab the default escalation type is defined based on the roasters but we need that functionality to be disabled and make default as "custom".2) Once the Custom is made default then when we create a custom es...
Hi Community, May I ask how can I set a default value to glidedatetime field type? In CAB Meeting > Agenda Management tab, we have 2 fields called Change Requests starting after and Change Requests starting on or before, currently the value is set us...
workflow is showing as checkedout by empty user immediately after published. There is no force checkout option. I am unable checkout this workflow. Please help me on this
Hi Team, The page for login redirects to ''*.service-now.com/not_allowed.do''(Security Constraints prevent access to requested page) after certain interval of time. Even if the url is re modified to login page, the page redirects to above mentioned u...
Hi, we have created a catalog variable reference to the user table. When the user searches for the name by default it is showing the Name of the user and the User's email in the list, but here I also want to add the user name to avoid confusion with ...
Hi All, Need help!! I have a requirement to calculate the lead time for the change request, I have 3 levels of approvals(technical group, CAB and PCB approvals) Lead time : The difference between 3rd level approval requested time and the planned s...
I have a standard change template created via record producer. I want to create the standard change via REST API explorer. Can anybody help me with this. It is real urgent.
Hi All,We have a requirement to create separate task for each option selected in the list collecter and also set assignment group. List collector is referencing to "u_list_collector_table" and we have a reference field(Assignment Group) in this table...
Hey guys I have spend sometime looking into adding dashboards onto agent workspace and I seem to have found how to create a new one. Is there a way of taking an existing dashboard and adding it/converting it to a dashboard that show's on agent work...
Hi Everyone, Requirement is to integrate service request between two instance like when we create service request in one instance it should also be created in another instance as well along with its RITM and catalog task. Thanks in advance for your ...
