Hi All,when the outbound email is triggered from snow to customers by default it shows " X-ServiceNow-Generated:true " so the system is ignoring this email. how can we edit it and add additional customization to it 'X-ServiceNowXXX-Generated:true'. T...
Hi All, I recently had to create a new PDI and I'm doing some training, trying to build new change type. I am not getting the edit interceptor field in the top right corner not sure what I am missing. I know we can create a new change request type fr...
I have only been coding in ServiceNow for a short while so I would appreciate some guidance.I am trying to get some data from an email body to add to the short description of the incident but I need to strip out the CR and LF. The email body looks li...
Hi, I want to pass variables from one workflow to another. I know we can use edit inputs and achieve it. Can anyone please tell step by step example to achieve it. Regards, Nivedita
Hi Team, A Pop-up message has to appear to the change managers when a service attached to the change is not operational status I have created the Display BR and also client script for this. RegardsVivek
Hi all, I have a customer who wants to remove the demo data in their instance. However since it is an on-prem instance, they cannot use the remove demo data option from Hi. What would be the best way to identify and remove the demo data?
Hi All,I want to filter a reference field. I created a script include that query the table and return the filtered table.How do I use the returned data in the client script?Thanks in advanced
Hi, We have been asked by one of our internal teams using ServiceNow if there is a possibility that the email client can "pickup" previously sent emails on the incident record so that it continues as an email chain (ie. similar to outlook) At the m...
When a request is raised, in the RITM form the Requested for value and in the variables section Request for is coming as different for a catalog item. Checked the workflows but everything seems good. Please guide.
Hello,There are larger flows or subflows that has been created and I want to add wait for duration flow logic to it.However I dont see any option to add so it in between . How can we achieve that.example is as below: We have nested if loop I want to ...
I want to add a new module to the navigator and wanted to know if I can create a sorted view of a table. IE "Opened" sorted in descending order.
I Created a Delegate catalog Item to request Delegations and I attached one Workflow. In this work flow I used run script to create delegate record automatically.Run Script:var del = new GlideRecord('sys_user_delegate');del.initialize();del.user = cu...
@jaheerhattiwale Hi jaheer, Hope your doing well.! On the portal header next to the logo need to add Hamburg menu(PFA) whenever user hover it has to show some options like for example Catalog , Knowledge , Request something etc. Could you please h...
Hi All,I have a requirement where if user do not attempt a survey question a default response/answer should get selected.So, I have 5 questions on the survey and each one is having below answer.Very Satisfied - 5, Satisfied - 4, Neutral - 3, Unsatisf...
Hi All,I need assistance with removing duplicate records from the database view using a scheduled job.I made a custom table and copied only the records from the database view into it.Although I wrote this background script, undefined records are bein...
