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Resolved! Notification trigger to end user before 8 days to expiry date

Hi @Ankur Bawiskar  We have one requirement we need to send notifications to end user before 8 days to expiry date,I write schedule script to send notifications end user but it is not execute as expected,Please find script below  var endDate = '';var...

nag nagesh by Tera Contributor
  • 771 Views
  • 1 replies
  • 0 helpfuls

ServiceNow is not able to connect to GitLab

Hi All,I am using REST message to connect to send the state update of change request from ServiceNow to GitLab.But unable to connect to GitLab end point.Receiving unknown host exception when tried to test in the http method. Please let me know what c...

Priyanka145 by Tera Contributor
  • 635 Views
  • 2 replies
  • 0 helpfuls

Resolved! Show all items in service catalog on load

We would like to show all catalog items on load for the service catalog.  Use case: Users just select something they see instead of searching for proper form which leads to misrouting.  I have tried changing the instance option number of items on pag...

Mary S by Mega Sage
  • 1913 Views
  • 9 replies
  • 1 helpfuls

403 - Forbidden username/password combo

Hello,I am trying to connect with a REST message to an external api which is not hosted by Service Now.I'm using Basic Authentication and https. The problem is that when testing this I receive the following message:403 - Forbidden username/password c...

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lucian1 by Kilo Contributor
  • 13581 Views
  • 11 replies
  • 9 helpfuls

How to stop flow designer from business rule

Hi, I want to stop flow designer from the Business rule. We have a requirement to copy the state of SCTASK on the RITM. In some catalog items there are more than 1 SCTASKs. I write the below business rule on after , state changes to closed incomplete...

Saloni9 by Giga Contributor
  • 2975 Views
  • 15 replies
  • 1 helpfuls

Resolved! Transform Map

I have an excel data with site code and did field. Each site code is aligned to few did numbers. I want this data to load into the ServiceNow table.How can I achieve this? 

Resolved! Agent Workspace: 'Related task' tab on Interaction form.

Agent Workspace: 'Related task' tab on Interaction form is showing REQ numbers related to that particular interaction. We want to change this configuration to look at sc_req_item table instead. Please advise if anyone has any information on this. 

HTML Tag in Confirm()

Hi All, How can we write HTML tags to make text font color to 'red' and bold? Eg:var solution = confirm("Create Incident and Propose it to major incident and then add any incident to parent field"); In the above confirm msg i need to make entire text...

Charishma M by Tera Contributor
  • 557 Views
  • 2 replies
  • 0 helpfuls

How to provide Service Portal access to specific roles users

Hi All , I want to give access to SP portal only to the users having snc_internal role.I have tried using 'Who can view Instance' option.But still SP portal not visible for users having snc_internal role.  How can I achieve this.Thank you. 

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Sonu Parab by Mega Sage
  • 2717 Views
  • 1 replies
  • 3 helpfuls