Create incident with Scripted REST API

[sarabjeet]

Hi,

Can you please tell me how to create incident with Scripted REST API?

[Brad Tilton]

This Scripted REST API training on the developer site will walk you through creating a SRAPI to interact with a custom app table. I would run through this training and then apply what you've learned to creating an incident.

[sarabjeet]

Hi Brad,

Thanks for your inputs.

Regards,

Sarabjeet

[sarabjeet · Accepted solution]

hi,

I tried and created this simple Scripted API. It is working for me.

You can add fields as per your requirement.

(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {
var responseBody = {};
var event = request.body.data;
var inc = new GlideRecord('incident');
inc.initialize();
inc.caller_id = event.caller;
inc.short_description = event.Summary;
inc.insert();
responseBody.message = "Incident created.";
responseBody.incidentnumber = inc.number;
response.setBody(responseBody);

Output:

Incident created :