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How to Send Password Reset Enrollment Link to End Users with Only End User Role

Sai Gopal
Tera Contributor

‎07-31-2025 07:37 AM

Hi Experts,

I need help with the Password Reset module in ServiceNow.

We’ve configured the Password Reset process and now want to enroll our end users. These users only have basic roles (like snc_internal or no elevated roles) and will not be accessing the platform regularly.

I would like to:

  • Send them a link to the password reset enrollment page

  • Ensure they can access the enrollment without needing admin or special roles

  • Possibly email this link with brief instructions

Has anyone implemented a way to email the enrollment link directly to such users and guide them to enroll?

Also, are there any best practices to ensure only eligible users (e.g., no service accounts or IT staff) receive the link?

Thanks in advance for your guidance!

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Abbas_5
Tera Sage
Tera Sage

‎08-01-2025 03:46 AM

Hello @Sai Gopal,

 

Please refer to the link below:
https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/security/tas...

 

If it is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in the future it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

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