How to set a different hint to each state at incident form?

[Jansen Miotto]

Hey everyone, 

I need to show a different hint or title to every state at incident form. For example, if I select the state as new, I want a specific hint or title to appear, if I select closed another hint or title.

I tried to set different hints at the choices tab in the dictionary, however the hint only shows when the option menu is opened, if I select the state the hint will not appear anymore.

Could you guys help me?

Thank you all! 

[Anil Lande · Accepted solution]

Hi,

As per OOB setup hint for choices will be shown when user open dropdown list.

If you want to show Help text or hint dynamically on change of state you can use below logic:

1. Create onChange client script on incident for which should run when State is changes.

2. In script use below logic:

if(newValue == 1){  // state is new
g_form.addDecoration('state', 'icon-view', 'Hint for new state');
}else if(newValue == 2){
g_form.addDecoration('state', 'icon-view', 'Hint for In progress state');
}

It will look like below:

Note: Please use state choices as per your configurations.

Thanks,

Anil Lande

[Jansen Miotto]

Hey I did it, thank you for helping me!