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10-06-2015 06:12 AM
I have a catalog item called "Self Assigned Task". I have created a Reference field called "AssignGrp" for this catalog item, which looks up the assignment groups. I would like to take the group selected during the Request process and have it follow through to the Task. I am using a workflow to populate other fields down to the Task level, but I cannot get the Assignment group to pass to the task. The top two lines work fine, the last one does not. Any help would be appreciated
task.short_description = 'Perform this ' + current.cat_item.getDisplayValue();
task.description = 'Perform this ' + current.cat_item.getDisplayValue();
task.assignment_group = current.variables.AssignGrp;
Solved! Go to Solution.
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10-09-2015 10:46 AM
Hi Joan,
Could you try to find out if any other script is forcing blank value?
Might be some other business rule.
You can use field watcher for debugging purpose
http://wiki.servicenow.com/index.php?title=Field_Watcher#gsc.tab=0
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10-06-2015 09:01 AM
Joan,
Try to check if there are any assignment rules or business rules which involves setting Assignment Groups.
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10-09-2015 09:24 AM
I am not finding any assignment rule or business rule that is setting Assignment Group

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10-06-2015 09:58 AM
Hi Joan,
Your script should work. Can you please check the history of the record and see what is the old and new value for that field.
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10-09-2015 09:26 AM
Nothing in history (activity logs) is allowing me to see the AssignGrp field. I add it as a field to view, but it does not populate
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10-09-2015 09:33 AM