We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

How to set From address on email client template

Rahul Raja Sami
Tera Guru

Hi,

 

I am trying to add from address on email client template but the mail is send - failed. why?

 

RahulRajaSami_0-1669035486033.png

 

 

error - 554 5.2.252 SendAsDenied; service.center@service-now.com not allowed to send as itservicecenter@service-now.com

 

how to resolve this issue.

3 REPLIES 3

Hi Ankitha,

 

Any idea how to set this?

 

RahulRajaSami_0-1669036880943.png

 

Check in email account module I guess table sys_email_account.