Hello List,I have this weird problem, and need some advice.in incident table I created a custom field "u_eassynchedat" as a date. I update it with "javascript:gs.nowNoTZ()", which sets it with current timestamp and at the same time it updates sys_upd...
We ship with a lot of relationship types in our baseline and also quite some suggested relationships. For the most of them these make perfect sense to me.Lately I have come across some I am not quite sure, like Powers / Powered By.Take an example. We...
I have been entering in every contract we locate into the Contract Management section of ServiceNow and attaching electronic copies of all related documents to each contract utilizing the Managed Documents module. How do we give a user the ability ...
Hi All,I have an existing application in my instance. Table is extended from task table. I need to remove unused fields from the table. What could be the best practice to do that ?Regards,Kaleemullah Akbar
Hello Community,I was wondering if anyone on here would know why this situation would occur. It seems that a user has created two Change Requests.The odd part is they both have the same UID and I thought that ServiceNow would never created the same...
We have many licenses that are subscription based. What is the best way to enter these into the system? I want to enter a record into the Software license asset table so that I can keep track of all the licenses centrally. Then I would enter a contra...
Hi All,I'm looking for the best way to go about auto generating information in a date field.When enter new assets, we would input the date of purchase for the laptop. What we need to do then is have that populate the warranty expiration field based...
This is the first time that this has been attempted as I am a new ServiceNow Administrator but what I am trying to do is get an attached document to open from a link that will automatically download the file once clicked. I made sure that include att...
I am trying to figure out if there is a simpler way to form a URL to a specific ticket. I know that for a given ticket, if I know the sys_id of a ticket, I can query using the following URL: https://myinstance.servoce-now.com/incident.do?sys_id=46a8e...
I have users complaining that they can't log in. I would like to verify that they are using the correct credentials. Of course I could just ask them, but I was curious if I could see this information on the system...