Creating Incident templates that contain Incident Tasks

Tom L Logan
Mega Expert

I am trying to create an Incident template that contains 2 incident tasks but can't figure out how.  On Incident form I have added Related list - "Incident Task --> Incident", from which I can associate tasks to my incident if needed.  But when creating an Incident template, I do not have the ability to add a task to the template.  Am I missing something?

3 REPLIES 3

MattiasJonsson
ServiceNow Employee
ServiceNow Employee

I had reviewed that post but was hoping there is another way.  I don't want to add those fields mentioned on the post to my incident form just for this.  Thanks.

Hi - did you ever find a solution for this? 

"https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/form-administration... even after adding the fields and following the steps it did not work for me.