how to set inbound reply email CC users into watch-list

Sironi · ‎08-06-2020

Hi,

Some one help me , is my script line is correct or Not ?

when case created automatically sending one email to "Advin kumar "User, when "Advin kumar" used to send reply back & added some users in CC, BCC.

now i want to take only CC users from reply mail and add into Watch-list

add CC users into Watch-list

script: current.watch_list +=email.copied;

Harsh Vardhan · ‎08-06-2020

var arr = [];
var id = email.copied.split(',');

gs.log(' id is '+ id.length);

for(var i = 0 ; i < id.length ; i ++){

var gr = new GlideRecord('sys_user');

gr.addQuery('email','IN',id[i]);

gr.query();

while(gr.next()){

arr.push(gr.sys_id.toString());



}
}

current.watch_list = current.watch_list +','+arr.toString();

Working Code.

View solution in original post

Harsh Vardhan · ‎08-06-2020

try now, added log as well so check the log if it is not working.

var id = email.copied.split(',');

gs.log(' id is '+ id.length);

for(var i = 0 ; i < id.length ; i ++){

var gr = new GlideRecord('sys_user');

gr.addQuery('email','IN',id[i]);

gr.query();

while(gr.next()){

current.watch_list = gr.sys_id.toString();



}



}

Sironi · ‎08-06-2020

i added three users in CC, but only one user name copied into incident watch-list

how to copy remaining two users two?

Harsh Vardhan · ‎08-06-2020

what is the log value ?

are you doing it on personal instance ? if yes drop me the details on below email. this way i will quickly solve this.

hvrdhn88@gmail.com

Sironi · ‎08-06-2020