how to set inbound reply email CC users into watch-list

Sironi · ‎08-06-2020

Hi,

Some one help me , is my script line is correct or Not ?

when case created automatically sending one email to "Advin kumar "User, when "Advin kumar" used to send reply back & added some users in CC, BCC.

now i want to take only CC users from reply mail and add into Watch-list

add CC users into Watch-list

script: current.watch_list +=email.copied;

Harsh Vardhan · ‎08-06-2020

var arr = [];
var id = email.copied.split(',');

gs.log(' id is '+ id.length);

for(var i = 0 ; i < id.length ; i ++){

var gr = new GlideRecord('sys_user');

gr.addQuery('email','IN',id[i]);

gr.query();

while(gr.next()){

arr.push(gr.sys_id.toString());



}
}

current.watch_list = current.watch_list +','+arr.toString();

Working Code.

View solution in original post

Sironi · ‎08-06-2020

Great it is working, Thanks Harsha

Harsh Vardhan · ‎08-06-2020

glad it worked.

Kindly mark my answer as correct and close this thread.

Sironi · ‎08-06-2020

but there is one issue,

when i send reply second time with different users, then first time users gone, second time users added to watch list.

how to keep all users ?

Harsh Vardhan · ‎08-06-2020

drop me instance details on my email. i will check it

Sironi · ‎08-06-2020

ok