How to set incident state is "WIP" automatically

akin9 · ‎11-15-2022

Hello expets

We have requirment.

We have a field is Due date. If below conditions are met field will be visible. or else Hide.

Requirement is

Incident should switch back to WIP as soon as the set date/time is reached.

Please support to achieve this

akin9 · ‎11-16-2022

It was very helpful! unfortunately, not able to achieve my target.

and i have tried below before update BR , but its working issue is after opening the ticket state changes to IN progress.

If it is possible to help, kindly correct me.

Below ticket state changes from onhold to WIP

Thank you

Uday Kumar1 · ‎04-26-2023

@Ankur Bawiskar Can we achieve then same without affecting the user SLA based on the time zone of opened for user.