How to set notification to requestor when a request is rejected - OOTB is set to approver only

[simonjb]

What is best practice to ensure a notification is sent to the requestor when an approval is rejected, and to include the rejected comments?   OOTB is set to approver only, which is strange as you would expect the requestor to get notified of this with the comments.

[Cory CJ Wesley]

There is a 'Change Rejected' notification on the Change Request table OOB, you can modify that to include the requestor.

If you're only concerned with the Approval being rejected and not the change as a whole, you can expand the 'Approval For' field and select the 'opened by' field, in most implementations I've seen this tends to be the same as the requestor.  

[simonjb]

I need this option in the Service Catalogue - not in the Change Request form, thanks

[Ziaur Rahman1]

Hi Simon,

Why are you not doing by adding activity Notification just after the approval activity , If approval get rejected then add notification activity.

Thanks

Ziaur Rahman

[Karthik Reddy T]

Hello Simon,

Have you used   approval activities   in the   workflow?

If the approval rejected then you can configure to the required   users

Notification Activities - ServiceNow Wiki

Using Workflow Activities - ServiceNow Wiki

https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/workflow-activities/...