How to set reminder on incident's and RITM's ( including Tasks)?

[B Ashok]

Hi Team, 

 1 ) How can I setup reminder email/ notification/ alert to IT Agent when there is no update on tickets( like 3 days , 5 days, week etc..........)

2) How can a IT agent can setup perticular date on INC/RITM/TASK to move in progress when ticket is on hold ?  

Eg : I have a RITM123, user will be available after two weeks,  so I will hold this RITM123 for now, but I wan to setup a reminder date (two weeks) to move that onhold RITM to change state to inprogress ( or else a email notification required ) 

This will save lots of time who manages the aged tickets. Agents can keep get nudge and work on thier tickets, this will decrease no update tickets count .

Please help me, How can achive this. 

Thanks

Ashok 

[Aman Kumar S]

You can setup Inactivity monitor for this.

Set an inactivity monitor

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Aman Kumar S]

Hey,

Didn't hear back on this.

Is your issue resolved? If yes, feel free to mark helpful/correct, so it will be helpful for others looking for similar query.