Approver and itil license
As of Fuji release, do we need separate license like approver_user for approving or rejecting any request here? Or itil user can do everything?
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Using Data Certification I want to you the owner group field on the CI to generate tasks
Whenever I try using the Assignment Type as Group Field and point this to the CI Owner Group field it generates a series of unassigned tasks only to the owner group. These do not appear in My Tasks for the users in the group, this is even though the ...
System Start Day of Week
Does anyone know where to change the first day of the week setting from Monday thru Sunday to Sunday thru Saturday? Either in a global setting or reporting specifically.
Resolved! Strange "Page not found" error during "login_with_sso.do?glide_sso_id usage"
Hi,On occasion when using multiple-provider SSO functionality, I receive a strange error when using the "login_with_sso.do?glide_sso_id usage" URL parameter.I get a "Page not found" error with "The page you are looking for could not be found" for "lo...
Display Report without "Edit" options
Just wondering, has anyone found out how to open a report with reportingv2 (fuji) still in the edit mode, but with the actual edit options minimized?i.e. to look like the attachment?Perhaps a parameter to be put in the URL or something in the system ...
Multiple Change tasks
I'd like to open multiple (1000+) change tasks for one parent Change Request. Each Change Task would reference a different Server CI. Any ideas on how to automate this?
Resolved! How to push groups in a Approval - Group in the workflow
Hi Everyone,I am not a developer material but I am trying to make this work but just can't seem to be able to do it even after looking into some articles here in community.I will try my best to discuss the problem that is need to be solved. Hopefully...
Resolved! Understanding view rules
Hi,I'm trying to get my head around how view rules work and when they are invoked.I'm aware that there is a global business rule (called 'incident functions') that affects the form view that is presented when opening an incident to distinguish betwee...
Resolved! Issue querying records between two dates
I have written a script that I want to trigger an event when an incident is between 5 and 6 days old. var sixdays = gs.daysAgo(-6); var fivedays = gs.daysAgo(-5); var target = new GlideRecord('incident'); target.addQuery('subcategory', "Q...
Resolved! personalize list related fields
When personlizing a list - for example in Assigned to my Workgroup, is it possible to make related lists available to the end users or is this only an admin function?
Wanting to setup an iPad as a Kiosk for walk-in's at a help desk.
Has anyone successfully created a Kiosk view to be used for walk-in's in at help desk? If so, would you mind sharing?
Resolved! Adding Third Party Contacts & Suppliers.
Hello!I am in the process of configuring our Service-Now instance and would like to query the best practise for adding our Third Party Suppliers & Third Party Contacts.My guess was to create 'Third Party' under groups and add the companys/contacts th...
relationships between location table, bulding table, floor and room table
Hi guys, I'm working on reference tables starting off with location, it will be in hierarchy so we make use of the 'parent' field. top level that we define is building, then next level down is host modules (data center, data room, PoP site, Closet, e...
Zing Text Search - Automatic Stop Words
I'm looking at the wiki article for Administering Zing Text search and have a question on Automatic Stop Words. Is there a recommended "Auto Threshold" that should be set? I'm looking to set this on our Task table. Thanks. 5.3 Automatic Stop W...
mailto template showing HTML tags
I am creating a simple mailto email template to allow a reply to a catalog task. I created a new template and the only option I get for the editor is the Rich HTML Editor. When I add the text I want displayed in the message field and invoke it fr...
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