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With inbound email actions all the wiki information suggests doing something such as: current.caller_id = gs.createUser(email.from); This is great because it assigns the incident to the user the email came from. What about additional user contact...
Could somebody tell me how does work the next instruccion: gs.getSession().isInteractive()
I have a question regarding Asset Contracts in Service-Now. I see that there is a contract table (ast_contract) which is extended by the warranty, service contract and lease tables. It appears that these tables are associated by the Contract Type fie...
Anyone can add an attachmnet but only admin role can remove them. The remove button shows up for all but when they check the attachment and then click remove, the button goes from black to gray and nothing happens.We never tested this functionality s...
Hi,Using my workflow to create a Catalog Task, I am trying to set its Due date based on a variable in my catalog item.First, I couldn't find my variables in the Fields list in the tree. Specially when the option "duration field" is selectable, I thou...
I am trying to update the assignment group filed on the incident form when user click on a UI action button. The button will only appear if the incident state is not set to close and user has a specific role. By clicking on the button following shoul...
Our IT Director has requested the ability to report on number of Incidents opened and closed on particular days of the week. He'd like to use this info for purposes of planning staffing for our help desk.Does anyone know of an easy way to do this? Th...
I'm trying to get both of these into my "caller_id" entry:ref_auto_completer=AJAXTableCompleter,ref_ac_columns=user_name;email,ref_ac_order_by=nameref_contributions=user_show_incidentsHowever, I don't know what to separate them with. No matter what I...
Hello, I'm working on setting up watchlist for Change Request form but was unsure of some requirments; has anyone set this up before?If I set up watch list on main change request form does that carry over into the change tasks within the change reque...
I really like the priority calculation client scripts on the incident table. I have also added the same client scripts to the change request form to offer the same functionality. I now want to create a business rule so that anytime the due date is ch...
We have a "duplicate ticket" UI action that we use when we need duplicate tickets made for multiple techs. One issue we find is that when the ticket is duplicated, the original ticket is no longer found in the assigned person's queue, nor the open ti...
I am using Wizard to collect data. One field needs to read data from CMDB business service table. I want to rule out certain data based on criteria.u_type=C^ORu_typeV^ORu_type^operational_status!=5In above qualifier, I want to rule out any records th...
Hi I'm stuck with a problem.I have created a module "module_1" (like incident , problem) . Module contains only a table "table_1". I need to get the wsdl for this table, just like we get https://demo.service-now.com/incident.do?WSDL for incident . wh...
I have a form which contains a lookup and references a second table. This works fine.However, I want to place a filter on this list to only return records that match a criteria.I defined a filter on my referenced table and called it 'sys_ref_list'. N...
We updated the configuration item column in the change table (dev instance) to be a glide_list entry. Everything seems fine with it, you can add a list of items using the select box and upon closing ("locking") the field again the entries all seem to...
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