I want to configure two SLAs for target response time (The time from when an incident was created and is first responded to by a tech.)One for when the incident is created during business hours (8-5M/F) and another for outside of business hours.For e...
We had the system update a bunch of notification preferences for two groups of users. These two groups have the "Incident - Assigned to my group" notification set to not send on their personal preferences. This is intended. Last Wednesday, the ...
We would like our end users(who have the user or no role) to be able to use Visual Task boards. They are able to create tasks, but are unable to close these tasks once opened. Is there a way to give them permissions to close tasks without giving ...
Hi GuysIm currently working on a config issue with duplicate ci's, to prevent this issue we are trying to create a business rule so that before updates or inserts we check the name hasnt been updated (current.name.changes()), and then that the same C...
Want to Know the exact difference between Asset and Configuration Item.
Hello, My instance is configured in a way where Requesters without role are only able to see "close notes" field when the Incident is resolved.Close notes contain information added by the consultant at the time of resolving the incident.If a Requeste...
I need to place a time constraint on a catalog item. For example, the item is available upon approved request, but only for a 10 day period...what's the best way to apply this constraint?
Hi all, Working on a Helsinki instance.I have an issue on dependant field, set on a choice list :My choice list is a custom field on alm_hardware, which contains status. These status depends on the type of another OOB reference field, stockroom.Let's...
how to configure SLA based on Assignee Group time zone. The SLA timer should run based on Assignee Group time zone. Also it needs to be dynamic as Assignee Group for an Incident may change hence SLA timer should also adjust according to new timezone....
Good afternoon folks, I am doing maintenance on our users, and I am finding we have 2 records for the same user, with incidents attached to each. I was advised by our previous admin to merge the records by updating the incidents of the dupli...
In previous versions of ServiceNow there was the option of adding multiple configuration items into the Configuration Item field when opening an incident using a delimiter (Example Screenshot Attached). Is this still possible in Istanbul? If so, ho...
Hi guys,I'm still learning ServiceNow, so be gentle. I'm working on a workflow notification for Change Request that sends to the Requested By upon rejection and want to include the comments from the users that rejected it in the email notification. I...
Hi-I have some questions about field mappings between the asset and CI tables. Our managers want custom choices in the hardware status dropdown (in CI), and in turn want those mapped to the asset table correctly. The choices I can modify, however...
Hi all,Do you know please if it's possible (and how) to write an update once which writes to multiple cases/incidents? In the list view there are tick boxes to the left of the case/incident number but when ticked there doesn't appear to be anything...
