How to set this Email inbound action request?

AbdurRahmanSnow · ‎08-14-2025

Good afternoon.
I am new to Inbound email action, and please help me with this requirement.

Requirement:

@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar

Dr Atul G- LNG · ‎08-14-2025

Hi @AbdurRahmanSnow

Greetings!

You need to create a new inbound email action and define it.

Here are a few useful links:

https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_flowdesigner_xanadu...

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...

https://youtu.be/zusa_YSlEvk

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Nehal Dhuri · ‎08-14-2025

Hello @AbdurRahmanSnow ,
Here are some useful links for your reference

https://www.servicenow.com/community/itsm-articles/incident-creation-via-e-mail-inbound-action/ta-p/...

https://www.youtube.com/watch?v=u2TRXmVs-_4

https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/servicenow_administrator/app_s...

Please hit like and mark my response as correct if that helps

View solution in original post

Ankur Bawiskar · ‎08-14-2025

@AbdurRahmanSnow

you can create Inbound action of type "New" and then parse the email body and create record.

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Viraj Hudlikar · ‎08-14-2025

Hello @AbdurRahmanSnow

You need to understand how Inbound email action work try to check product documentation some video over google and then try to implement the use case provided to you. Just posting requirement here won't help you to understand concept and working for a long run and yes, if you are stuck in middle of creation same feel free to ask by mentioning what you did what is happening what is blocker so you will get answer very quick.

Some youtube links which you could refer:
https://youtu.be/fijlvJaQl9Y?si=l3FsjQVTQSV6ZJ30
https://youtu.be/G3aB054XE4A?si=PZB502uKcUnP3h5P

https://youtu.be/gR8plqDO4dQ?si=BEgT7slnMPeGzV73

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

View solution in original post

Dr Atul G- LNG · ‎08-14-2025

Hi @AbdurRahmanSnow

Greetings!

You need to create a new inbound email action and define it.

Here are a few useful links:

https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_flowdesigner_xanadu...

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...

https://youtu.be/zusa_YSlEvk

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Nehal Dhuri · ‎08-14-2025

Hello @AbdurRahmanSnow ,
Here are some useful links for your reference

https://www.servicenow.com/community/itsm-articles/incident-creation-via-e-mail-inbound-action/ta-p/...

https://www.youtube.com/watch?v=u2TRXmVs-_4

https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/servicenow_administrator/app_s...

Please hit like and mark my response as correct if that helps

Ankur Bawiskar · ‎08-14-2025

@AbdurRahmanSnow

you can create Inbound action of type "New" and then parse the email body and create record.

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Viraj Hudlikar · ‎08-14-2025

Hello @AbdurRahmanSnow

You need to understand how Inbound email action work try to check product documentation some video over google and then try to implement the use case provided to you. Just posting requirement here won't help you to understand concept and working for a long run and yes, if you are stuck in middle of creation same feel free to ask by mentioning what you did what is happening what is blocker so you will get answer very quick.

Some youtube links which you could refer:
https://youtu.be/fijlvJaQl9Y?si=l3FsjQVTQSV6ZJ30
https://youtu.be/G3aB054XE4A?si=PZB502uKcUnP3h5P

https://youtu.be/gR8plqDO4dQ?si=BEgT7slnMPeGzV73

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.