How to set this Email inbound action request?

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AbdurRahmanSnow
Giga Guru

‎08-14-2025 03:51 AM

Good afternoon.
I am new to Inbound email action, and please help me with this requirement.

Requirement: 

AbdurRahmanSnow_0-1755168550425.png

@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-14-2025 03:53 AM

Hi @AbdurRahmanSnow 

Greetings!

You need to create a new inbound email action and define it.

Here are a few useful links:

 

https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_flowdesigner_xanadu...

 

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...

 

https://youtu.be/zusa_YSlEvk

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

CSA Admin Batch17 | Day 16 | Inbound Actions - Priority - Data Lookup
CSA Admin Batch17 | Day 16 | Inbound Actions - Priority - Data Lookup
youtu.be/zusa_YSlEvk
CISITSM #ITSM #csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality

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Nehal Dhuri
Mega Sage

‎08-14-2025 03:56 AM

Hello @AbdurRahmanSnow ,
Here are some useful links for your reference

https://www.servicenow.com/community/itsm-articles/incident-creation-via-e-mail-inbound-action/ta-p/...

https://www.youtube.com/watch?v=u2TRXmVs-_4

https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/servicenow_administrator/app_s...

Please hit like and mark my response as correct if that helps

View solution in original post

Inbound Email Actions | ServiceNow Tutorials
Inbound Email Actions | ServiceNow Tutorials
youtube.com/watch?v=u2TRXmVs-_4
In this ServiceNow Tutorial, Omari Warren gives demonstration on Inbound Email Actions in ServiceNow. Inbound email actions are similar to business rules: both use conditions and scripts that take action on a target table. An inbound email action checks the email for a watermark that associates it

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Ankur Bawiskar
Tera Patron
Tera Patron

‎08-14-2025 04:09 AM

@AbdurRahmanSnow 

you can create Inbound action of type "New" and then parse the email body and create record.

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

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Viraj Hudlikar
Tera Sage

‎08-14-2025 07:09 AM

Hello @AbdurRahmanSnow 

You need to understand how Inbound email action work try to check product documentation some video over google and then try to implement the use case provided to you. Just posting requirement here won't help you to understand concept and working for a long run and yes, if you are stuck in middle of creation same feel free to ask by mentioning what you did what is happening what is blocker so you will get answer very quick.

Some youtube links which you could refer:
https://youtu.be/fijlvJaQl9Y?si=l3FsjQVTQSV6ZJ30
https://youtu.be/G3aB054XE4A?si=PZB502uKcUnP3h5P

https://youtu.be/gR8plqDO4dQ?si=BEgT7slnMPeGzV73

 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

View solution in original post

4 REPLIES 4

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-14-2025 03:53 AM

Hi @AbdurRahmanSnow 

Greetings!

You need to create a new inbound email action and define it.

Here are a few useful links:

 

https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_flowdesigner_xanadu...

 

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...

 

https://youtu.be/zusa_YSlEvk

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
CSA Admin Batch17 | Day 16 | Inbound Actions - Priority - Data Lookup
CSA Admin Batch17 | Day 16 | Inbound Actions - Priority - Data Lookup
youtu.be/zusa_YSlEvk
CISITSM #ITSM #csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality

Go to solution
Nehal Dhuri
Mega Sage

‎08-14-2025 03:56 AM

Hello @AbdurRahmanSnow ,
Here are some useful links for your reference

https://www.servicenow.com/community/itsm-articles/incident-creation-via-e-mail-inbound-action/ta-p/...

https://www.youtube.com/watch?v=u2TRXmVs-_4

https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/servicenow_administrator/app_s...

Please hit like and mark my response as correct if that helps
Inbound Email Actions | ServiceNow Tutorials
Inbound Email Actions | ServiceNow Tutorials
youtube.com/watch?v=u2TRXmVs-_4
In this ServiceNow Tutorial, Omari Warren gives demonstration on Inbound Email Actions in ServiceNow. Inbound email actions are similar to business rules: both use conditions and scripts that take action on a target table. An inbound email action checks the email for a watermark that associates it

Go to solution
Ankur Bawiskar
Tera Patron
Tera Patron

‎08-14-2025 04:09 AM

@AbdurRahmanSnow 

you can create Inbound action of type "New" and then parse the email body and create record.

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Go to solution
Viraj Hudlikar
Tera Sage

‎08-14-2025 07:09 AM

Hello @AbdurRahmanSnow 

You need to understand how Inbound email action work try to check product documentation some video over google and then try to implement the use case provided to you. Just posting requirement here won't help you to understand concept and working for a long run and yes, if you are stuck in middle of creation same feel free to ask by mentioning what you did what is happening what is blocker so you will get answer very quick.

Some youtube links which you could refer:
https://youtu.be/fijlvJaQl9Y?si=l3FsjQVTQSV6ZJ30
https://youtu.be/G3aB054XE4A?si=PZB502uKcUnP3h5P

https://youtu.be/gR8plqDO4dQ?si=BEgT7slnMPeGzV73

 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.