How to set this Email inbound action request?

[AbdurRahmanSnow]

Good afternoon.
I am new to Inbound email action, and please help me with this requirement.

Requirement: 

@Ankur Bawiskar @Dr Atul - LNG @Viraj Hudlikar 

[Dr Atul - LNG · Accepted solution]

Hi @AbdurRahmanSnow 

Greetings!

You need to create a new inbound email action and define it.

Here are a few useful links:

https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_flowdesigner_xanadu...

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...

https://youtu.be/zusa_YSlEvk

[Nehal Dhuri · Accepted solution]

Hello @AbdurRahmanSnow ,
Here are some useful links for your reference

https://www.servicenow.com/community/itsm-articles/incident-creation-via-e-mail-inbound-action/ta-p/...

https://www.youtube.com/watch?v=u2TRXmVs-_4

https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/servicenow_administrator/app_s...

[Ankur Bawiskar · Accepted solution]

@AbdurRahmanSnow 

you can create Inbound action of type "New" and then parse the email body and create record.

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul - LNG · Accepted solution]

Hi @AbdurRahmanSnow 

Greetings!

You need to create a new inbound email action and define it.

Here are a few useful links:

https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_flowdesigner_xanadu...

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...

https://youtu.be/zusa_YSlEvk

[Nehal Dhuri · Accepted solution]

Hello @AbdurRahmanSnow ,
Here are some useful links for your reference

https://www.servicenow.com/community/itsm-articles/incident-creation-via-e-mail-inbound-action/ta-p/...

https://www.youtube.com/watch?v=u2TRXmVs-_4

https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/servicenow_administrator/app_s...

[Ankur Bawiskar · Accepted solution]

@AbdurRahmanSnow 

you can create Inbound action of type "New" and then parse the email body and create record.

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Viraj Hudlikar · Accepted solution]

Hello @AbdurRahmanSnow 

You need to understand how Inbound email action work try to check product documentation some video over google and then try to implement the use case provided to you. Just posting requirement here won't help you to understand concept and working for a long run and yes, if you are stuck in middle of creation same feel free to ask by mentioning what you did what is happening what is blocker so you will get answer very quick.

Some youtube links which you could refer:
https://youtu.be/fijlvJaQl9Y?si=l3FsjQVTQSV6ZJ30
https://youtu.be/G3aB054XE4A?si=PZB502uKcUnP3h5P

https://youtu.be/gR8plqDO4dQ?si=BEgT7slnMPeGzV73

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.