How to share a survey with other users

Hari1
Mega Sage

Hi,

I have a requirement. I need to share survey with other users. Let's say i will receive the survey and i will not be taking it and i need a member from my team to fill out the survey for me on my behalf. But when i share the survey link that i have received which is assigned to me to other users they get a message stating "You are not authorized or the record is not valid." How can we enable to share the survey with others. I have "Enabled Public Access" as well on the survey But still i see the same error message.

Hari1_0-1667493921527.png

 

2 REPLIES 2

Mike_R
Kilo Patron
Kilo Patron

This could be tricky. Only the person assigned to the survey is able to complete that specific survey instance. You could probably create a custom widget to allow the person to assign the survey to someone else.

 

Or if you're just looking for a generic survey URL, go to your survey config and click View Survey URL. Anyone who uses the URL provided here will be able to complete the survey

Mike_R_0-1667495819353.png

 

DaniJ
Giga Guru

Question similar issue here as the above. The survey is public, but it is not opening in service portal. I want service portal to be the default weather you have ITIL or not. I believe that this can be achieved via adjusting a script AssessmentUtils but I cannot seem to figure out which component of the script needs to be updated. Any assistance on this would be wonderful. 

 

Thank you