How to show display value of a variable in a database view
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02-10-2022 04:05 PM
Good afternoon - I am attempting to create a database view to report on Catalog item variables and struggling in getting the display name of the variable to show instead of the value.
I have joined the table as seen below and am pulling back the noted fields from the sc_item_option table. Any help would be appreciated!
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Request Management
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Service Catalog

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02-10-2022 07:39 PM
Hi
If you are saying you want to show variables under RITM in database view columns; then it is not possible since those variables and values are stored in this table Variable Ownership (sc_item_option_mtom).
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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02-10-2022 09:38 PM
Hi,
Please refer the below blogs which talks about the same query you are having, this hould solve your issue I believe:
https://community.servicenow.com/community?id=community_article&sys_id=59c5c11cdbaed810fb4ae15b8a9619e4
https://community.servicenow.com/community?id=community_blog&sys_id=e94d2229dbd0dbc01dcaf3231f96190f
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
Regards,
Shloke
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02-11-2022 08:05 AM