VIP users identified on the ticket table

[Venjamin]

I have an ask to make a custom field stand out whenever a VIP is selected. No big deal, I figured I'd just copy the style from the Incident caller field and switch up the variable. Except that doesn't work. So I looked around, found another person trying for a different table, and that didn't work, either.

So now I have two styles: 

javascript:current.u_customer.vip == true

and
javascript: var answer = current.u_customer.vip == true || current.u_requested_for.vip == true; answer;

Neither of them work. In the second one, I even tried setting up an or for reading another field, and neither pick up. Am I missing something? The actual style is identical to the style on the Caller field. Just seems like it should be working. 

[Jake Sadler]

Hi,

I'm not sure what you're trying to do here. Do you want to make a field appear on a form when the caller is a VIP user?

Thanks

Jake

[Venjamin]

No, it's just making the u_customer field light up when the user is a VIP. It's what happens for the Caller field on Incident. 

[Jake Sadler]

Hi,

I recommend a client script and a script include for this for best practice purposes.

Thanks

Jake

[Nia McCash · Accepted solution]

If you are creating a field style [sys_ui_style] they apply to the list view. If you're looking to add styling to the form view, you will need to create a client script.

See the client script called 'Highlight VIP Caller' for the Incident table as an example.