How to solve this issue I'm having technical issues and won't be able to continue this conversation

[mania]

Hi,

I am getting this error for all the OOB topics in virtual agent  "I'm having technical issues and won't be able to continue this conversation.".

Can anyone please help on this,It wil be usefull.

Thanks!

[Ankur Bawiskar]

@mania

please check this link

Connect Support via Virtual Agent not working and displays "I'm having technical issues and won't be... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[mania]

@Ankur Bawiskar ,

 The live_agent_support topic is already active and published but again it is showing the same error.

Please help on this.

Thanks!

[Juhi Poddar]

Hello @mania 

You can refer this kb article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0967379

and a post from community: Virtual Agent always returns "I'm having technical issues"

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps others find the solution more easily and supports the community!"

Thank You
Juhi Poddar

[Dr Atul G- LNG]

Hi @mania 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0967379