Virtual Agent always returns "I'm having technical issues"

[Chris Lucier]

After upgrading a dev instance from Rome to San Diego, Virtual Agent started answering every request with "I'm having technical issues and won't be able to continue this conversation." When testing topics in designer, I get the same problem on all topics. Testing intents in NLU however, produces the expected results.

I'm not sure if this is a bug, a bad configuration on my part, or something else. If anyone else has experienced similar issues, please let me know. I'm happy to provide any details I may have overlooked if it may help point others in the right direction.

[Community Alums · Accepted solution]

Hi @Chris Lucier ,

Run the topic in Preview mode and check Show Logs option in preview. You should have a clear indication of the error being thrown.

In case you are still not able to figure out where the error is originating from, try placing gs.debug() messages in your flow and also maybe print variable values in gs.debug(). VA 'Show Logs' option renders gs.debug() messages, so you should get some leads on the root cause of the issue.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[glior]

Hi so for me the same,

in the log i get(from new to old order..):

task primary got cancelled old state init. new state canceled

conversation loaded with profile name{default chat experience....

new task instance created for task primary

[Chris Lucier]

Hi @Sandeep Dutta,

I tried your suggestion and it pointed me in the right direction. Unfortunately the issue was related to a larger problem with AI Search which HI Support is now investigating. I've marked your answer as correct as it no doubt would have brought me to a solution had there not been underlying issues with AI Search.

Thank you for your help!

[Community Alums]

Appreciate It ..Thanks