How to stop email notification for a catalog item when RITM is closed complete notifications is triggering from sc_req table notification?

[sai190]

Hi 

Can anyone help me with the solution of ' stopping an email for a catalog item' when the RITM is closed, notification is getting triggered from sc_ req table, iam not able to select the name of the catalog item in the conditions? Can anyone help me with the solution please?

[Musab Rasheed]

Hello,

You got to do dot walking on Request item field to check for Catalog item name. It's simple

Regards

[sai190]

can i know which i can select the condition here? i want to exempt the catalog item for going email?

[Musab Rasheed]

Add like this

It will trigger only if RITM is active and also Catalog item is not particular

[sai190]

This notification is trigeering on sc_req table, not on sc_req_item table for selecting catalog item