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11-08-2023 10:52 PM
hi can anyone please help me with scenario for when ever a new group is created, name changed, de activated, re activated and group deletes i want to submit a catalog item automatically( created new catalog item) and added variables to catalog item which are same as fields in group table like
Name,
manager,
group email,
active,
description,
etc..
now how do i mapp the variables to catalog item and whenver any changes are made in group, the catalog item request should submit automatically and generate sc tasks which i will do in workflow.
how to mapp the variables from group table to ctalog item?
Solved! Go to Solution.
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11-08-2023 11:01 PM
you can use flow designer for this.
Flow will trigger on insert or update etc as per your requirement
Then within Flow use Submit Catalog Item Request action and select your catalog item etc and set the variables etc
What did you start with and where are you stuck?
Submit Catalog Item Request action
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-08-2023 11:01 PM
you can use flow designer for this.
Flow will trigger on insert or update etc as per your requirement
Then within Flow use Submit Catalog Item Request action and select your catalog item etc and set the variables etc
What did you start with and where are you stuck?
Submit Catalog Item Request action
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-08-2023 11:23 PM
hi ankur i can able to create flow designer but im not able to run that flow when ever group changes are done
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11-08-2023 11:36 PM
please ensure flow is configured with proper condition
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader