how to submit a catalog item(newly created) when ever any group is created, name changed automatical

raj765_32
Tera Contributor

hi can anyone please help me with scenario for when ever a new group is created, name changed, de activated, re activated and group deletes i want to submit a catalog item automatically( created new catalog item) and added variables to catalog item which are same as fields in group table like 
Name,

manager,

group email,

active,

description,

etc..

 

now how do i mapp the variables to catalog item and whenver any changes are made in group, the catalog item request should submit automatically and generate sc tasks which i will do in workflow.

 

how to mapp the variables from group table to ctalog item?

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@raj765_32 

you can use flow designer for this.

Flow will trigger on insert or update etc as per your requirement

Then within Flow use Submit Catalog Item Request action and select your catalog item etc and set the variables etc

What did you start with and where are you stuck?

Submit Catalog Item Request action 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@raj765_32 

you can use flow designer for this.

Flow will trigger on insert or update etc as per your requirement

Then within Flow use Submit Catalog Item Request action and select your catalog item etc and set the variables etc

What did you start with and where are you stuck?

Submit Catalog Item Request action 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

hi ankur i can able to create flow designer but im not able to run that flow when ever group changes are done

@raj765_32 

please ensure flow is configured with proper condition

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader