How to target these fields "Resolution code" and "Resolution notes" of Incident form by using transform map ?

[antoine_jouenne]

Hello community,

I'm running into an issue, I have to import by using a transform map multiples records into [incident], it turned out some of them can't be created and the following message error appears "Data Policy Exception: The following fields are mandatory: Resolution code".

That said, I could expect this message because "Resolution code" is mandatory as soon as state is on "Resolved" and only tickets with this specific state couldn't achieve their way to the instance.

As far as I know, these two fields are part of the tab "Resolution Information" which lead me ask myself if they have to be mapped as I used to normally do but it seemed not.

Does anyone could help me?

Cheers

Antoine

[Ankur Bawiskar]

@antoine.jouenne@devoteam 

you need to get the import set field which holds that value

(function runTransformScript(source, map, log, target /*undefined onStart*/ ) {

// Add your code here

var state = source.u_state; // use here the import set field which holds 6 or 7

if (state == 6 || state == 7) { // Resolved or Closed
target.close_code = 'Solved (Permently)';
target.close_notes = 'Closed from import set';
}

})(source, map, log, target);

Regards
Ankur