ITSM forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

Integration hub - Transaction query

Hi I wanted some info on what counts as Integration hub transaction. I am aware that using rest step,script action to call rest message or using rest method in inline scripts is counted as IH transaction. Does calling a script include from an action ...

ShAn21 by • Tera Guru
  • 3596 Views
  • 4 replies
  • 4 helpfuls

Resolved! How to change order of Work notes and Comments in Agent Workspace?

Dear all, I searched but did not find any relevant help in order to be able to change the order of Comments and Work notes (Private) fields in an Agent Workspace view of a form: Tried the following: - have set the work_notes as user preference for t...

find_real_file.png
Linda6 by • Mega Guru
  • 1529 Views
  • 1 replies
  • 3 helpfuls

Resolved! Split multi line text box on enter

I have a multiline text field in a catalog item that I scan asset serial numbers into. The barcode scanner automatically adds a line feed at the end of it ex:ABC123DEF123and so onWhen they checkout, all I do is run a script and close the task. In the...

ncp by • Mega Guru
  • 3822 Views
  • 5 replies
  • 3 helpfuls

Resolved! cancel button on problem table

currently i have one cancel button on problem form, which is visible only on assess and root cause analysis states. And, when we click on it the ui page is coming like this I don't have a problem with this. the problem is before this comes up when w...

find_real_file.png

Impact Assessment in Change Management

I have a requirement to do the impact analysis in the change request form. Based on the questions answers will have some value and based on that impact needs to be calculated ( Similar to that of Risk Assessment). Looking for support..

Resolved! How to have reference qual for dynamically selected value

Hi, I need to populate list field ( field name- category) dynamically, based on selected value on  drop down( field name - type), I have wrote the following reference qualifier. But the issue is I need to get the selected value to u)type field dynami...

find_real_file.png
SSA1 by • Giga Expert
  • 1395 Views
  • 2 replies
  • 2 helpfuls

Set the view to default view when I open a form.

Hi, When I open a calculated application service form from the list view then the view is by default to some custom view "additional info" but I want that view to be the "default view". I am unable to set the view to default view for this form. I hav...

Sumit14 by • Kilo Contributor
  • 14422 Views
  • 4 replies
  • 5 helpfuls

How to add filter to a module?

I need to add condition in the filter that Problems with Proactive state should not show when a user clicks on My Groups(S) work module.

How to create cascade filter

Can someone please explain how to create cascade filter step by step. gone through this below link but not sure which table I need to choose on step 3. https://community.servicenow.com/community?id=community_question&sys_id=ee9bd954db730cd4feb1a851ca...

Labels