We would like to eliminate the ability to start a change with an incorrect planned start date. So far I have not seen anything out of box to do this and am currently thinking of generating a Business rule. Am I looking at this incorrectly?
I want to create an ACL which restricts a record from all those users who are not a part of the group defined in the assignment group field. Therefore, if a user is part of the current group mentioned in the assignment group field he should be able t...
Hi All, On a field map script, I am comparing a reference field value to a field value that is coming from the source feed. It is not getting compared even though the source value is available. Kindly helpvar cmp= source.u_company;grd = new GlideRec...
Hi everyone, I'm looking to create a report or a series of reports that helps me refine license utilization. Specially, I want to create a process/report that shows users with ITIL role that haven't been assigned a ticket in the last 90 days. My hop...
I did some research and thought I could accomplish what I need, but it doesn't work. I would like to take some free-text input from a variable, and copy it to another variable field (which I would set as read-only via UI policy). Is that possible? Le...
Hi Team, I need assistance to integrate ServiceNow with Computer Telephony using Cisco UCCX. OOTB shows connection with Twilio need to understand how to setup connect with Cisco UCCX
Hi Everyone, I have one requirement where from customized app if user want to search for a knowledge article he/she clicks on the knowledge article field(Reference) which opens knowledge_list table in reference list view in that view if article is pu...
Hi! I'm having a hard time fixing this background script below. The script is working however, it creates new records in the vtb_task table. Am I missing something? Thank you in advance var current = new GlideRecord('vtb_card');current.query();while...
We have a requirement where users which belongs to our company wants to use ServiceNow just for populating their other applications documentations and wants to use ServiceNow as documentation platform, is it recommended to give them the article write...
Hi there, we have a need to add some more groups to our ServiceNow instance. Essentially what I'm looking for is the following: Current groups (A, B, C) should have full itil access to see Assets, Incidents, Request Items, etc. The new group (D) shou...
Hi, When using the service portal I'm getting some strange behaviour on the ticket fields widget on the 'ticket form' page which is used for 3 different tables, incident, change request and a bespoke table called 'requests' (bespoke table). This is o...
Hi Community,I have built the Dashboard and shared it with users having ITIL roles they all can see the report widget in the Dashboard because reports are already being shared with those users. However I have a request to share the dashboard with Lea...
HiI'm struggling to get a powershell script run on our midserver using the flow designer.I've created a very simple script containing "Get-Service" that is created via "MID Server Script Files".But when i want to run it via Flow designer - Actions i ...
Hi when a requested item is submitted the Action Ask for Approval I have added a stage Management Approval but not able to see approval list which can be viewed using workflow.workflow Flow
Hi team , I am trying to get the difference of 2 dates in days , I tried below script , but its not working : Catalog Client Scripts function onChange(control, oldValue, newValue, isLoading) {if (isLoading || newValue == '') {return;}var answer;var ...