HOW TO TRACK WHETHER A INBOUND ACTION IS TRIGGERED OR NOT??

hibye
Giga Contributor

‎10-10-2017 01:53 AM

HOW TO TRACK WHETHER A INBOUND ACTION IS TRIGGERED OR NOT??

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sergiu_panaite
ServiceNow Employee
ServiceNow Employee

‎10-10-2017 01:55 AM

Emails have an Email Log related list which shows which inbound actions were skipped and which ones were applied.


HarshTimes
Tera Guru

‎10-10-2017 01:58 AM

Are you talking about the email inbound action?If yes then go to the "email received" .Find the email record for which you are looking for the inbound action trigger. Open the corresponding record and there will be one email log related list. This log will show you all the inbound actions which triggered for this email. Also you will be able to find that which inbound action worked for this email and which ignored.



-harsh