Search tickets by description / short description

[patrikmondolfi]

I am new to ServiceNow since a week back (new job).

Trying to figure out how reports and filters, etc work. And the search function of course.

For now, I want to be able to search all tickets (resolved and unresolved) for either description or short description. This is so that I can easily look up how my predecessors and senior colleagues have worked on tickets (by reading their worknotes etc.)

I also need to be able to see the description in the search results lists so that I can easily survey the search results and quickly find a relevant ticket.

Any help appreciated.   Thanks!

/Patrik

[darius_koohmare]

To search all tickets for either description or short description, just type incident.list into your navigator.

This will list all the 'tickets' regardless of state.

Then you should see a short description column and a search box. Type *your text to do a contains search in that field.

To add description, just press the cog item in the upper left of the list. In the available columns, double click description to move it over.

[Patrick Fedigan]

Hello Patrik,

This thread can explain how to add fields to be displayed in the Global Search Results Displaying Fields in Global Search Results

Cheers,

[Jaspal Singh]

Hi Patrik,

Global search that is present in the top right corner will look for keywords that are typed in & then search for tables included in the System Definition >> search group >> Tasks with necessary filters as below.

This means that the keywords typed in global search will be searched in these tables. In order to make search in other tables you can include those tables as well.

In addition, to global search if you are looking for search as table level then you can refer what darius.koohmarey has suggested.

[patrikmondolfi]

hi, what are you referring to when yuo mention "System Definition "?