How to transfer knowledge articles from one knowledge Base to another knowledge base?

[Jayant Balyan]

How can i transfer articles from one knowledge base to another knowledge base? What is the best practice for this?

[yasin1]

I think you can use this script;

var gr = new GlideRecord("kb_knowledge");
gr.addQuery("kb_knowledge_base","old_knowledge_base_sys_id");
gr.query();
while(gr.next()){
gr.setValue("kb_knowledge_base=<new_knowledge_base_sys_id");
gr.update();
}

Or you can set from knowledge articles list via update all option.

[swathisarang98 · Accepted solution]

Hi @Jayant Balyan ,

You can follow the steps mentioned in Servicenow support article please find the article below,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852780 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[SodadasiG]

Hi @swathisarang98 ,

I tried this script, but it worked only for Version 1 Knowledge articles. for some Articles with V2 and V3 it did not include. how can i include logic so that it works for all the version articles.

Thanks & Regards,

Gautami

[swathisarang98]

@SodadasiG  try doing the below ,

Simply change the 'moveKBArticle' function to this in the previous code from servicenow  support

function moveKBArticle(kbNumber) {
var kb = new GlideRecord('kb_knowledge');
kb.autoSysFields(false);
kb.setWorkflow(false);
kb.addQuery('number', kbNumber);
kb.query();
if (!kb.hasNext()){
gs.info('Did not find ' + kbNumber);

return;
}
while (kb.next()) {
kb.kb_knowledge_base = TARGET_KB_SYS_ID;
kb.kb_category = TARGET_KB_CATEGORY;
kb.update();
gs.info('Moved ' + kbNumber + ' to Knowledge Base ' + TARGET_KB_SYS_ID);
}
}

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang