Announcements not showing on portal

[Sajal Chatterje]

Hello comunity,

I created the announcement with valid attributes but are not showing up in production portal.However, I created the same in development instance it shows up.Please help me to troubleshoot this why it is not showing up in prod.

Thanks,

Sajal

[Sumanth16]

Hi @Sajal Chatterje ,

The issue is due to a few records in announcements(announcement.list) table have the Display style field pointing to a record that is unavailable.

Look for records with empty value in Display style field and filter them. The sys_id shown is 633f6758c31023002ff2554d81d3ae58. 

Relative link:

https://<instance-name>.service-now.com/announcement_list.do?sysparm_query=display_style%3D633f6758c31023002ff2554d81d3ae58&sysparm_first_row=1&sysparm_view=

The sys_id (633f6758c31023002ff2554d81d3ae58) belongs to an OOB Theme style sheet. (La-jolla) which comes from plugin [com.glide.service-portal.themes.la-jolla]

This plugin is required going forward in newer instances and should be activated as per documentation: Activate La Jolla theme branding

Resolution

To resolve the issue, please modify the records to a valid 'Display sheet' record or activate the plugin as suggested.

Please refer to below articles:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1064425#:~:text=Cause,style%2....

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852518

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Danish Bhairag2]

Hi @Sajal Chatterje ,

Possible to share snip of the announcement which u have created?

Hope the portal is correctly selected.

Thanks,

Danish

[Marshall Day1]

Hi Sajal,

This issue has been discussed and a solution presented in https://www.servicenow.com/community/developer-forum/announcements-are-not-showing-in-announcement-w....

This occurred to me also and by following the steps and making old announcements active = false, the banner announcement will appear.

Regards,

Marshall