How To Translate Text In Widgets and the Pop-Up Notification (Via Catalog Client Scripts) in PORTAL?

[Irene M]

Hi everyone,

Good day!

I created a clickable link in Service Catalog using Widgets

I did the configuration via Service Portal > Widgets.

I need help on how I can translate the "CLICK HERE" to a different language.

I also need to translate the translate text inside the Pop-Up notification I created using the Catalog Client Script

[Sebastian L]

Translations for the portal is located in the sys_ui_message table. In order for it to be translated it need to have the following syntax: 

${Text to be translated}

or in the server script have the text assigned by gs.getMessage('Text to be translated'). 

The documentation for this can be found here: https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/build/service-portal/concept... 

Regarding translating client scripts, it is mostly the same, but you follow this documentation which explains it quite nicely: https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/localization/... 

[Irene M]

Hi Mr @Sebastian L Thank you for responding.

I am still not familiar with the translation. I tried following the documents your provided, but it didn't work. Can you show me how it's done properly?

[Sebastian L]

Can you show me the code from the widget in the HTML and Server, so I can check if you have the correct syntax? 🙂

Also make sure that "Click here" is translated in the Messages table(sys_ui_message ) for the language you wish to translate it to. 

[Alex Coope - SN]

@Irene M,

So translations is a very very big topic. If you want a very high-level overview check out our "In-Platform Language Support Guide" which goes through how it works (across the platform) and what features you can leverage. 

Depending on how your widget is set-up, if it's text within HTML you would need to make sure it's not hard-coded, as I describe in this blog post,

Alternatively, if it's from the catalog item (not the widget, which is what I suspect), then the "Description" of the catalog item would almost certainly be an entry in the [sys_translated_text] table. How the 5 tables work I've posted here,

If you want to learn more about things in a kind of bite-size manner, check out our training course on NowLearning available here,

Alternatively, if you require some more help, feel free to send me an email and we can organise a session with my team,

Many thanks,
Kind regards