How to trigger a notification for unassigned incidents

[Joe Taylor]

I would like to send a reminder to a support group manager whenever an Incident ticket is unassigned for more than 2 business days.

I know how to create the notification, I'm just not sure how to trigger it.

Any guidance would be appreciated.

[Joe Taylor]

I'm new to flows (have been using workflows only) so it's taking me some time.  I don't know how to do 2 things:

How do I have my wait condition use my business calendar?

How do I attach the notification to the pill picker?

[Saurabh Gupta]

Hi @Joe Taylor 
You can create a schedule in cmn_schedule 

and then you can refer this in the flow.

For email, you can use Send Email flow action, or you can create a notification and triggered from flow action "Send Notification".

C	If the provided solution meets your needs, kindly consider marking it as helpful and accepting it as the solution. This helps others who may have similar questions.

[Joe Taylor]

Hi Saurabh.

I think I'm close, but still can't get my flow to trigger automatically.

When I manually test it, everything seems to work.

Why won't it trigger automatically?

[Joe Taylor]

[Joe Taylor]