How to trigger a notification for unassigned incidents

[Joe Taylor]

I would like to send a reminder to a support group manager whenever an Incident ticket is unassigned for more than 2 business days.

I know how to create the notification, I'm just not sure how to trigger it.

Any guidance would be appreciated.

[Joe Taylor]

[Joe Taylor]

[Dr Atul G- LNG]

Hi @Joe Taylor 

There is OOTB Notification

[Joe Taylor]

Hi Atul,

Yes, I saw this notification, but it will never be triggered.

It only goes out if the incident is created or updated.

The whole point of my question is I want the notifications to go out if the Incident isn't touched for 2 two days and remains unassigned.

[Dr Atul G- LNG]

Hi @Joe Taylor 

Got your point. I will not repeat my thoughts as @Saurabh Gupta  already provided the same solution with screenshot. 

Please follow his solution and our work wil be done.

or follow this

https://www.servicenow.com/community/itsm-forum/flow-designer-to-send-notifications-on-incidents-not...