How to trigger a notification to email from workflow?

[Divi]

I just wanted to trigger a notification through workflow whenever a new incident is created and assigned to a particular person.

Thanks in advance...

[Akash4]

Hello Divya,

Quick questions, are you creating the incident from Workflow? In that case we can configure as a next step to the task creation within workflow, where we use the Notification Activity and configure the properties.

If you are creating the incident elsewhere, you have to go for Run Script Activity where can mimic the Business Rule strategy for every new incident created, we run eventQueue function to trigger an already configured event. Let me know on these and I can try helping you.

Regards, Akash

[Gwen Vanderhaeg]

Hi Divya,

Why would you want to do this in a workflow rather than just setting up a notification?
And what is the part you're having trouble with doing this in Workflow?

Grtz,
Gwen

[ayanc27 · Accepted solution]

Hi, Please follow below steps:

1) Create a new workflow on Incident Table

2) Under Workflow properties, condition Tab:

If condition matches: Run the workflow always

Condition: Assigned to is not empty

3) Add Notification activity in workflow.

BTW, whom you want to send this notification, as Assigned to person will get email OOB when you assigned an Incident ticket to any person.

[Piyush Chaudhar]

Hi Divya,

If you wish to trigger an already created event from workflow, you can use Run Script activity in the workflow and have to use eventQueue function in the script.

Else, you can simply use the notification activity present under Notifications core activity. You can mention the workflow execution condition in workflow condition. You can follow the steps mentioned below.

1. Create new workflow and select Incident table.
2. Configure the condition as assigned to is not empty.
3. Use the notification activity to send the notification.

Please mark this solution as Correct/Helpful if you find it appropriate.

Regards,
Piyush