How to Delete or Update work notes or additional comments ?Please Provide any examples also Scenario: we entered wrong comments in work notes , we want delete that work notes. Note:i tried delete and update at sys_audit table but not deleted. P...
I would like to look up tags associated with a specific Incident record using a script.How can I achieve this? As far as I can tell there is no "Tag" column on Incident/Task table.When running a lookup and printing a result I only receive a blank val...
HI All ., I am stuck with some issue with Json formatting in the script .Kindly help me and let me know where am I doing mistake: // Add your code here var pool_members_curr = {}; var pool_members_ui = {}; var device = '10.33.120.205'; var pool...
Hello Team, After we installed HRSD module, we have new KB templates available in our instance. Could you please help me when should I use FAQ template, How to , what is and Standard. How differentiate the KB with these templates. Please help. Curre...
Hi ,I am facing this issue with Walkup Experience that when the User from different region (example - US) is trying to book an appointment to walkup Location in (Example - Europe). It is pulling the Appointment Schedule based on User Location and no...
We need a property to identify which roles and which group can delete the relationships.This should be used in the ACL. Assist me to how can I achieve this, In advance, Thanks!
Hi,While creating the ATF i can't see the Catalog item in the open a catalog item in SP step. Please help me out how can see that from the portal perspective. Thanks,
What is the purpose of doing JIRA integration with SN when we can handle agile and ITSM in ServiceNow itself?What is normal Jira integration and Jira spoke integration??When we go form normal and when we go for Jira spoke integration?Is subscriptio...
Hello, I see in several conversations that you guys see closed tickets in Service Portal. The question is that I am not able to see how to configure SP in order to see closed tickets, I only see active incidents and request in the portal. Could you ...
Hello - We are currently on New York (upgrading to Paris next month) - i have a request to set a default filter on a list collector type variable. Our process for requesting SAP access requires the security team to search a custom table for role na...
Hi, We have a requirement to create the Label Variable and under it, there are multiple checkboxes. We don't want the checkbox to become mandatory instead we want the label variable.The requirement is to make the label as mandatory instead of each ch...
Hello Team , I want to restrict the UI action to few catalog items , for which I have created a sys property and I am referencing the sys property in UI action , but that does not seams to work , cloud you please help me where am I going wrong Here i...
Hi All , I have a requirement , where I need to make work-notes mandatory when the values of impact or urgency field changes.The default value of Impact = 5 and Urgency = 5 which will be set when the incident form is opened , I want the work notes t...
We have a "consent through silence" approach in our workflows where the system owner has 3 days to approve a RITM before it is auto-approved. The potential issue is what happens if the RITM is manually approved. Later in the workflow we have a Join a...
Hi All,i am having a variable in variable set which is in order guide and also in the catalog items which are in rule baseThe variable is a dropdown with 2 choices (choice A, choice B)If the request is raised from catalog item then only choice A shou...