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Escalate incident is a button available for the endusers after 24 hours of ticket submission --- > Service Desk --- This button will be dimmed for another 24 hours after using it for escalation --- after 24 hours the button will be available again to

I need escalate button on the incident form for the end user on the portal. below is the requirement of the escalate button visibility:- Escalate incident is a button available for the endusers after 24 hours of ticket submission --- > Service Desk -...

Community Alums by Community Alums •  
  • 2084 Views
  • 5 replies
  • 0 helpfuls

What populates/updates the SLA Due field in the Task form?

My client has requested a custom field that behaves like the OOTB sla_due field in the Incident form. The OOTB field updates ONLY when the old SLA Engine is enabled, and the customer wants it to be disabled.So I tried using the field watcher, but not...

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No Publish option or Approver on Knowledge Block

Hello,I've created a Knowledge Block and, to my understanding, they are supposed to take on the Approval process of the Knowledge Base they're added to.  However when I look at the Approvals tab, I see nothing.  On a KB article, I see the list of App...

Trish Mac by • Mega Guru
  • 385 Views
  • 2 replies
  • 0 helpfuls

Resolved! Catalog Item

Hi Team, Can someone please help me on the below query.Created custom table(in custom application from scratch) to store financial details pulled from third party application. Now want to show those details in catalog item. However, when creating ref...

nikhitha24 by • Tera Guru
  • 297 Views
  • 2 replies
  • 0 helpfuls

"Assign to me" + multiple group membership

Studying for the CIS ITSM and the official participant guide states the following: Using the "Assign to me" UI action for an incident record will follow the logic below:If the Assignment group field is empty and you are a member of multiple groups, y...

Community Alums by Community Alums •  
  • 270 Views
  • 3 replies
  • 1 helpfuls

Activities in a change request

Hello, On a change request I have the state that as new. When I click on authorize it asks for approval a couple of people, once someone approves, the state changes to approved and everything is captured in the activities. My task is that inside acti...

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Configure indexed sources for AI Search

Hi, Can you please help me with the task? Go to AI Search > AI Search Index > Indexed SourcesReview the default indexed sources - Confirm/edit Child Tables - Set a "filter" attribute for each Indexed Source to index only those tables/records you plan...

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Resolved! How to call Script include into flow designer

Hello Team,Iam trying to call the existing script includes into flow designer to create an Incident when the script include returns some effected record or  item and the effected record to be captured into Description field. Can you please help me ho...

Guptha123 by • Tera Contributor
  • 966 Views
  • 5 replies
  • 0 helpfuls

Map pages

Hi,How can I share a map page under system map page to other users?I have created a map page for a special purpose within my company and I want to extend the visibility of the map page to a few certain users.How can I achieve that?I should not extend...

hide comma separated string value on field on incident form

Hi, I have two comma separated values in one field on incident form. and I want to hide other value on condition based.Is it possible to hide it??I have field correlation id on incident form. there are 2 comma separated values of string and I want to...

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fgh1 by • Tera Contributor
  • 522 Views
  • 11 replies
  • 0 helpfuls
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