How to trigger CSAT survey when an IMS record get Closed in Agent Workspace using Flow designer?

AbdurRahmanSnow
Giga Guru

Good afternoon.
How can we trigger CSAT survey when an IMS record gets Closed in Agent Workspace using Flow designer?

Please provide steps.

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @AbdurRahmanSnow 

 

https://www.servicenow.com/community/servicenow-ai-platform-forum/is-there-a-way-to-send-survey-via-...

 

Surveys has triggers and it automatically send to whatever recipients are configured to receive. You don't need a flow designer/workflow/script to send a survey rather, define survey conditions to trigger it.

Example, send a survey to caller when incident is closed, this will send a survey whenever an incident will get closed.

Reference for survey trigger conditions

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/survey-administration/c...

 

https://www.servicenow.com/community/developer-forum/how-to-trigger-survey-using-flow-designer/m-p/3...

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @AbdurRahmanSnow 

 

https://www.servicenow.com/community/servicenow-ai-platform-forum/is-there-a-way-to-send-survey-via-...

 

Surveys has triggers and it automatically send to whatever recipients are configured to receive. You don't need a flow designer/workflow/script to send a survey rather, define survey conditions to trigger it.

Example, send a survey to caller when incident is closed, this will send a survey whenever an incident will get closed.

Reference for survey trigger conditions

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/survey-administration/c...

 

https://www.servicenow.com/community/developer-forum/how-to-trigger-survey-using-flow-designer/m-p/3...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************